Warranty

SHAW’S CURATIVE ACTIONS/REMEDIES
THE ABOVE TERMS AND CONDITIONS OF EACH LIMITED WARRANTY ARE THE SOLE AND EXCLUSIVE REMEDIES
AVAILABLE FOR THESE WARRANTIES. IF YOU ARE FOUND TO BE ENTITLED TO COVERAGE UNDER ANY WARRANTY,
EXPRESSED OR IMPLIED, IN ADDITION TO THOSE SPECIFICALLY LISTED ABOVE, AND YOU CAN PROVE THAT SHAW
BREACHED SUCH WARRANTY, THEN YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY PROVEN BREACH IS EITHER (AT
THE OPTION OF SHAW): (1) REPAIR THE DEFECTIVE PLANK(S); (2) REPLACEMENT OF THE DEFECTIVE PLANK(S). IF THE
REMEDY SHAW INITIALLY SELECTS IS FOUND TO FAIL IN ITS ESSENTIAL PURPOSE, THEN ANY FURTHER REMEDY TO
WHICH YOU MAY BE ENTITLED IS SOLEY AND EXCLUSIVELY LIMITED TO ONE OF THE REMAINING REMEDIES (OF THE
TWO OPTIONS, DESCRIBED ABOVE IN THE LIMITED WARRANTIES), WHICH SHALL BE CHOSEN BY SHAW.
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Warranty Exclusions
Wood is a natural product containing natural variations in color, tone, and graining. Shaw cannot warrant against natural
variations in color or any other variations, such as mineral streaks, small knots, and grain variations from plank to plank. Nor
can we warrant against natural variations or gloss level between samples/models and installed ooring. Any sample or model
shown or used by your seller is for demonstrative purposes only, and such sample or model DOES NOT create a
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warranty of any kind that the goods you purchased shall conform thereto. Any warranties based on any such sample or
models are specically disclaimed.
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Improper Installation: The oor must be installed according to Shaw’s installation guidelines. Detailed installation instructions
are included in cartons of Shaw hardwood ooring. Damage caused by improper storage, handling, or installation methods
are not covered by these warranties. Improper preparation of, or deciencies in, the suboor/oor joist assembly, including
but not limited to excessive oor deection, uneven or irregular suboor surface (particularly at joints) or voids in the suboor,
are not covered under these warranties. Check to be certain that the suboor is within structural and manufacturing
requirements. Defects or failures of other manufacturers’ products at the suboor assembly, including but not limited to
suboor material, fasteners, patching compound, adhesives, and other oor coverings are not covered by these limited
warranties. In no event shall Shaw be held responsible for any damage caused to your hardwood ooring by other
manufacturers’ products. Other items not covered under the limited warranties include construction trafc, abuse to the
surface of the ooring; use of non-recommended nailers, staplers, or adhesives; end gapping due to mastic memory or
improper seating of planks during installation; squeaking, popping or crackling by any cause. (Popping sounds caused by
depressions in the suboor ARE NOT covered under these limited warranties.)
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Cabinets and other built-in appliances should be installed PRIOR to the installation of the hardwood ooring. They should
NOT be installed on top of the hardwood ooring. Pre-nished hardwood oors should be installed at the same time as
carpets and AFTER nishing the walls to prevent damage from paint, dry wall dust, wallpaper adhesives, and other materials.
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Improper Maintenance: Floor maintenance must follow the recommendations outlined in this guide. Damage to the ooring
such as dents, scratches, or dulling of the nish are NOT covered. Wet or damp-mopping your oor with water or other
substances are not covered by these limited warranties. In addition, the following are NOT covered under these limited
warranties: use of hard oor cleaning machines; use of non-recommended maintenance and oor-care products, including
but not limited to oil soaps, liquid or paste wax products, other household cleaners that contain lemon, orange, or tung oils;
neglect or abuse of the hardwood oor, including but not limited to not taking proper precautions to protect furniture legs
and feet with protective pads to reduce scratches and dents; not using dollies and protective plywood when moving heavy
objects; furniture or appliances having dirty or improperly operating casters; spiked and/or damaged heels; pet claws and
scratches; falling or dropped objects which can dent or fracture the ooring and nish; and dents or scratches in the ooring
caused by furniture, appliances, casters or normal foot trafc.
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Improper Environment: Shaw oors are not warranted against damage caused by man-made or natural disasters, including
but not limited to leaking or broken plumbing, landscape watering/irrigation, re, ood, earthquake, insect infestation, or
standing water during or after construction. Shaw also does not warrant against: (1) moisture inltration from side walls,
through the suboor or from any source; (2) normal wearing of the nish in high trafc areas, pivot points and seating areas;
or (3) other extraordinary circumstances such as extreme low humidity (below 35% for an extended period of time). In
extreme low humidity conditions (below 35%), planks may shrink and or exhibit surface checking until the humidity returns to
a normal level.
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Seasonal Checking: Cracks or checks in the surface of planks due to low humidity, excessively high humidity, or dramatic
uctuations in humidity are inherent in all wood products and may affect your oor’s nish. Checking is not covered under
these Limited Warranties. The use of a humidier/dehumidier may be necessary to maintain the proper humidity level
between 35%-55%. Shaw research and experience shows that some species such as Hickory or Pecan are more susceptible to
this phenomenon than others and are not recommended in certain regions without the use of a humidication system.
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Recoating and Finish Alterations: Alterations to the nish or non- factory applied nishes (nishes applied by the owner or
installer), including but not limited to renishing or recoating, are NOT part of the Limited Warranty for residential nish wear
stated above and therefore are NOT warranted by Shaw.
3For reference purposes only if printed or downloaded.