Warranty

The proper humidity level (35%-55%) must be maintained within your home at all times during the year. Use of a humidication system may be required
to maintain proper humidity levels to avoid excessive drying of the wood ooring.
Seasonal gapping should be expected.
Surface checking can be expected if the proper humidity level is not properly maintained between 35-55% R. H. or if the oor’s surface temperature
exceeds 82°.
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LIMITED WARRANTIES
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These warranties, which begin from the date of purchase, apply to products used in dry residential applications. Lifetime
warranties apply for as long as the original purchaser owns and resides in the home where the product was installed.
LIMITED LIFETIME STRUCTURAL WARRANTY
Shaw warrants all rst quality engineered hardwood oors, in their manufactured condition, to be free from defect in material
and workmanship including milling, assembly, dimension and grading. Shaw additionally warrants that these engineered
hardwood oors, will not delaminate when properly installed and maintained according to Shaw's installation and
maintenance procedures. In the event that the plies should delaminate due to glue bond failure, Shaw will, at our option,
either: (1) repair the defective plank(s); (2) replace the defective plank(s). This warranty is a limited lifetime warranty for all
rst quality Shaw engineered products. Solid products are excluded.
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LIMITED WARRANTY FOR RESIDENTIAL FINISH WEAR
Our, factory applied nishes make hardwood oor installations fast and easy. Every plank is ready to install right out of the
carton. There is no need for sanding or staining. With our UV-cured nish you gain the assurance of superior durability and
wear ability. Shaw will warrant under normal residential conditions and uses, and providing that Shaw’s maintenance
guidelines are strictly followed, that the nish will not wear through or peel off of the hardwood ooring during the length of
the warranty (i.e., 3 year, 25 year, lifetime, etc.) of the product you purchase. Consult your retail salesperson or the Shaw
Information Center 800-441-7429 if you have questions about the length of your warranty. In the event that the nish wears
through or peels off of the hardwood ooring, Shaw will, at our option, either: (1) replace the affected plank(s); (2) recoat the
affected area. NOTE that this limited warranty extends only for defects that cover at least 10% of the surface area of the
installed ooring. NOTE: Gloss Reduction, Scratches and Dents in the nish are not considered surface wear and are not
covered under this warranty. Please note that Maple, Pine and Birch oors require extra care. Maple and Birch are inherently
smooth wood and will show scratches and dents more readily than Oak or Pecan. You should consider these factors when
making your ooring selection. 
SPECIAL NOTE: WARRANTY LIMITATIONS (APPLIES TO ALL WARRANTIES UNDER WHICH SHAW IS ORMAY BE
OBLIGATED). Shaw products are not warranted against squeaking, popping or crackling. Some squeaking, popping, or
crackling is possible when using oating installation methods or staple-down or nail-down installation methods. In
addition, Shaw oors are not warranted against staple or nail pullout from the suboor.
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Who is Covered Under these limited Warranties?
These limited warranties apply to you only if you: (1) are the original consumer purchaser of any Shaw hardwood oor;
(2) have paid in full for your hardwood oor, and (3) have purchased the hardwood oor for your own personal residential use
and not for resale. These warranties ARE NOT transferable or assignable and they DO NOT apply to nonresidential, rental, or
commercial purchases/ installations. If professionally installed, Shaw will pay the reasonable labor costs to perform the
replacement or repair during the rst ve (5) years from the date of the original purchase. In the event that the style installed
in the home is no longer available, Shaw will authorize your dealer to replace the affected oor with another style of equal
value. The above described remedy is the purchaser's sole and exclusive remedy for claim under this limited warranty.
WARRANTY PROCESS
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Product determined to have any possible defect by the person doing the installation should be returned to your dealer for
inspection and possible replacement PRIOR TO INSTALLATION. All questions of product quality are to be addressed prior to
installation.
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What you should do if any of the above listed problems occur and you need warranty service:
During the warranty period, should you have any problems with your Shaw oor, please contact the authorized Shaw
Hardwood Flooring dealer who sold the product within 30 days from the date the problem occurs. NOTE that these dealers
are not authorized to make any decisions regarding warranty coverage or any remedies thereunder; they are merely the
means through which you should report any problems to Shaw. NOTE ALSO that Shaw must be given a reasonable
opportunity to inspect the oor prior to the determination of any coverage or remedy issue, which should be no less than
thirty (30) days after you report the problem.
2For reference purposes only if printed or downloaded.