Warranty

LIMITED RESIDENTIAL FLOORING WARRANTIES
The true essence of the American home is captured in the time-honored choice of quality hardwood ooring. While job- site-
nished oors may be beautiful for a while, they cannot compare to the distinctive and inherently stronger wood oors made
by Shaw Industries Group, Inc. (Shaw). Shaw not only produces more durable oors, but we also offer comprehensive
warranties. These products and limited warranties allow you to choose the oor that is right for you, your lifestyle, and your
budget. While a quality product and warranty are extremely important, proper installation and maintenance of your new
Shaw hardwood oor is also essential to ensure years of enjoyment.
Environmental Commitment and Renewable Resources
Shaw takes the environment seriously, and supports the best management practices for timber harvesting. Our
environmental goals include: wildlife preservation, forest regeneration, limiting soil erosion, and making the most efcient use
of all our raw materials.
PLEASE READ THIS ENTIRE BOOK CAREFULLY
This booklet contains the warranty and maintenance information, plus common sense warranty exclusions that you’ll need to
know to maintain your limited warranty and to keep your new Shaw hardwood oor looking beautiful for years to come.
FLOOR CARE AND MAINTENANCE
Remember, like any oor covering, our factory nished wood oors will show signs of wear over time, depending on the size
and lifestyle of your family. By observing a few precautions and setting up a regular cleaning routine and maintenance
program, you can expect years of beauty from your Shaw oor. The following are examples of the reasonable and necessary
maintenance you are expected to perform. They are not intended to be an exclusive list.
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1. Sweep or vacuum regularly since built-up grit can damage the surface of the wood. The vacuum head must be a brush or
felt type. Be certain the wheels of the vacuum are clean and do not damage the nish. Do not use a vacuum with a beater
bar head.
2. Remove spills promptly using a soft cloth and cleaning products recommended by Shaw.
3. Never wet-mop, damp-mop, or clean your oor with water or other products. This can severely damage the ooring and
damage resulting from these actions will not be covered under warranty. Do not use hardwood oor cleaning machines or
steam cleaners. See section on Improper Maintenance.
4. Shaw recommends the Shaw R2X Hard Surfaces Flooring Cleaner with a terry cloth mop. Always vacuum the oors prior to
using R2XTM. Do not allow excess cleaner to remain on the oors surface as this may permanently damage the wood ber.
5. Important: Do not use oil soaps, liquid or paste wax products or other household cleaners that contain citrus oils, lemon oil, tung oil, silicon, or ammonia
since these warranties do not cover damage caused by non- recommended products. Use of these and other such products will harm the long-term
performance of your oor and may also affect its recoatability.
6. Do not use 2 in 1 cleaners with polish that may contain acrylics or urethane polish to restore gloss – damage resulting from the use of these products
will not be covered under warranty and may produce unsatisfactory results when not applied properly.
7. Keep pets’ nails trimmed, and paws clean and free of dirt, gravel, grease, oil, and stains.
8. Place protective felt pads beneath furniture legs and feet to reduce scratches and dents. Replace pads as needed.
9. Use a dolly and protective sheets of plywood when moving heavy objects, furniture, or appliances.
10. Make certain furniture casters are clean and operate properly (a minimum 1” wide vinyl surface where it comes in contact with wood is recommended).
Clean wheels periodically to remove dirt and debris.
11. Remove shoes with spiked or damaged heels before walking on oor.
12. Exposure to the sun and its UV rays accelerates the oxidation and aging of wood. This can cause the stain and/or wood to fade and/or to change color. We
recommend that you rearrange rugs and furniture periodically so the oor ages evenly. Exotic species such as Brazilian Cherry are more susceptible to
color change during the aging process. These warranties do not cover damage from the sun and its UV rays.
13. Use area rugs in high trafc areas and pivot points (e.g., stair landings, room entries, etc.), especially if you have a large family or indoor pets.
14. Maintain the proper Relative Humidity in your home between 35% - 55%.
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RADIANT HEAT GUIDELINES
Selected Shaw brand engineered products are approved over radiant heated suboors provided that the oors are installed in
strict accordance with the Shaw installation guidelines pertaining to radiant heated suboors. The products approved for use
over radiant heat MUST be designated as radiant heat approved with the radiant heat logo on the actual Shaw sample board.
Products without this logo are NOT recommended for use over radiant heat and are NOT warranted for this application.
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The following guidelines must be applied throughout the life of the oor in order to reduce the effects of radiant heat on
engineered wood oors. Even when these guidelines are followed it is still possible that your ooring may experience some
cracks (seasonal checking) on the surface, gapping between boards, or delamination of boards. The approved engineered
products can only be installed over radiant heated suboors using the installation methods approved by Shaw.
The temperature and humidity levels described below must be maintained otherwise any damage resulting from
such failure to maintain will not be covered under warranty. After the ooring is installed, slowly raise the
temperature to the preferred comfort level (over at least 5 day time frame) beginning two days after installation or at
the onset of colder weather conditions.
The radiant heat system must be controlled and the surface temperature of the ooring must never be allowed to exceed 82°F.
1For reference purposes only if printed or downloaded.