Warranty

Shaw Repel Hardwood Limited Residential Flooring Warranties- CQ-HS-WA072 08.08.17
or tung oils; neglect or abuse of the hardwood floor, including but not limited to not taking proper precautions to protect
furniture legs and feet with protective pads to reduce scratches and dents; not using dollies and protective plywood when
moving heavy objects; furniture or appliances having dirty or improperly operating casters; spiked and/or damaged heels;
pet claws and scratches; falling or dropped objects which can dent or fracture the flooring and finish; and dents or
scratches in the flooring caused by furniture, appliances, casters or normal foot traffic.
Improper Environment: Shaw floors are not warranted against damage caused by man made or natural disasters,
including but not limited to leaking or broken plumbing, landscape watering/irrigation, fire, flood, earthquake, insect
infestation, or standing water during or after construction. Shaw also does not warrant against: (1) moisture infiltration
from side walls, through the subfloor or from any source; (2) normal wearing of the finish in high traffic areas, pivot
points and seating areas; or (3) other extraordinary circumstances such as extreme low humidity (below 35% for an
extended period of time). In extreme low humidity conditions (below 35%), planks may shrink and or exhibit surface
checking until the humidity returns to a normal level.
Seasonal Checking: Cracks or checks in the surface of planks due to low humidity, excessively high humidity, or
dramatic fluctuations in humidity are inherent in all wood products and may affect your floor’s finish. Checking is not
covered under these Limited Warranties The use of a humidifier/dehumidifier may be necessary to maintain the proper
humidity level between 35%-55%. Shaw research and experience shows that some species such as Hickory or Pecan are
more susceptible to this phenomenon than others and are not recommended in certain regions without the use of a
humidification system.
Recoating and Finish Alterations: Alterations to the finish or non- factory applied finishes (finishes applied by the
owner or installer), including but not limited to refinishing or recoating, are NOT part of the Limited Warranty for
residential finish wear stated above and therefore are NOT warranted by Shaw.
Natural Sunlight: The sun and its UV rays cause the aging of wood and therefore can cause the stain and/or wood to
fade and/or change color. This includes any showroom sample/models; therefore, fading or discoloration due to
exposure to sunlight and its UV rays are not covered by these warranties. Use draperies or shades to help block out
most of the sun’s harmful rays. Samples or models in the showroom may also fade, making an exact match to new
flooring impossible. Custom finishing and staining of interior millwork and/or cabinets should be done from the actual floor
to be installed, not a showroom sample, if a color and/or gloss match is desired.
Special Series, Cabin Grade, and Non Standard items carry a One Year Limited Warranty for Residential Finish
Wear only and Engineered products carry a One Year Limited Structural Warranty when installed in a residential
installation only. NOTE: All warranty exclusions, disclaimers, and limitations, including the available remedies, stated
throughout this booklet apply to Special Series, Cabin Grade, or Non standard items.
For reference purposes only if printed or downloaded.