Warranty

Shaw Repel Hardwood Limited Residential Flooring Warranties- CQ-HS-WA072 08.08.17
Shaw’s Curative Actions/Remedies
THE ABOVE TERMS AND CONDITIONS OF EACH LIMITED WARRANTY ARE THE SOLE AND EXCLUSIVE
REMEDIES AVAILABLE FOR THESE WARRANTIES. IF YOU ARE FOUND TO BE ENTITLED TO COVERAGE
UNDER ANY WARRANTY, EXPRESSED OR IMPLIED, IN ADDITION TO THOSE SPECIFICALLY LISTED ABOVE,
AND YOU CAN PROVE THAT SHAW BREACHED SUCH WARRANTY, THEN YOUR SOLE AND EXCLUSIVE
REMEDY FOR ANY PROVEN BREACH IS EITHER (AT THE OPTION OF SHAW): (1) REPAIR THE DEFECTIVE
PLANK(S); (2) REPLACEMENT OF THE DEFECTIVE PLANK(S). IF THE REMEDY SHAW INITIALLY SELECTS IS
FOUND TO FAIL IN ITS ESSENTIAL PURPOSE, THEN ANY FURTHER REMEDY TO WHICH YOU MAY BE
ENTITLED IS SOLEY AND EXCLUSIVELY LIMITED TO ONE OF THE REMAINING REMEDIES (OF THE TWO
OPTIONS, DESCRIBED ABOVE IN THE LIMITED WARRANTIES), WHICH SHALL BE CHOSEN BY SHAW.
Warranty Exclusions
Wood is a natural product containing natural variations in color, tone, and graining. Shaw cannot warrant against natural
variations in color or any other variations, such as mineral streaks, small knots, and grain variations from plank to plank.
Nor can we warrant against natural variations or gloss level between samples/models and installed flooring. Any
sample or model shown or used by your seller is for demonstrative purposes only, and such sample or model DOES NOT
create a warranty of any kind that the goods you purchased shall conform thereto. Any warranties based on any such
sample or models are specifically disclaimed.
Improper Installation: The floor must be installed according to Shaw’s installation guidelines. Detailed installation
instructions are included in cartons of Shaw hardwood flooring. Damage caused by improper storage, handling, or
installation methods are not covered by these warranties. Improper preparation of, or deficiencies in, the subfloor/floor
joist assembly, including but not limited to excessive floor deflection, uneven or irregular subfloor surface (particularly at
joints) or voids in the subfloor, are not covered under these warranties. Check to be certain that the subfloor is within
Improper Care and Maintenance: The floor must be maintained according to Shaw’s installation guidelines. Damage
caused by improper maintenance is not covered by these warranties. Water damage resulting from improper
installation or flooding caused by natural disaster, plumbing failures, etc… are not warranted. This limited warranty
does not apply to moisture damage by events beyond everyday household spills, including, but not limited to: flooding,
standing water allowed remaining on floor, appliance leaks, leaking plumbing, or any source of continuous, repetitive
or long term water exposure This limited warranty does not apply to damage caused by subfloor moisture. This limited
warranty applies to topical moisture sources only. Any moisture or water coming from underneath the floor is not
covered under warranty. This limited warranty does not apply to improperly installed flooring. This warranty does not
apply if flooring is installed in areas where moisture repeatedly occurs or if flooring is installed or maintained contrary
to the guidelines set forth in the installation, care and maintenance, and warranty documents including but not limited
to improper subfloors, or areas exposed to excessive or continuous, repetitive or long term topical moisture, structural
and manufacturing requirements. Defects or failures of other manufacturers’ products at the subfloor assembly, including
but not limited to subfloor material, fasteners, patching compound, adhesives, and other floor coverings are not covered by
these limited warranties. In no event shall Shaw be held responsible for any damage caused to your hardwood flooring by
other manufacturers’ products. Other items not covered under the limited warranties include construction traffic, abuse
to the surface of the flooring; use of non-recommended nailers, staplers, or adhesives; end gapping due to mastic
memory or improper seating of planks during installation; squeaking, popping or crackling by any cause. (Popping sounds
caused by depressions in the subfloor ARE NOT covered under these limited warranties.)
Cabinets and other built-in appliances should be installed PRIOR to the installation of the hardwood flooring. They
should NOT be installed on top of the hardwood flooring. Pre-finished hardwood floors should be installed at the same
time as carpets and AFTER finishing the walls to prevent damage from paint, dry wall dust, wallpaper adhesives, and
other materials.
Improper Maintenance: Floor maintenance must follow the recommendations outlined in this guide. Damage to the
flooring such as dents, scratches, or dulling of the finish are NOT covered. Wet or damp-mopping your floor with water or
other substances are not covered by these limited warranties. In addition, the following are NOT covered under these
limited warranties: use of hard floor cleaning machines; use of non-recommended maintenance and floor-care products,
including but not limited to oil soaps, liquid or paste wax products, other household cleaners that contain lemon, orange,
For reference purposes only if printed or downloaded.