Warranty

Shaw Repel Hardwood Limited Residential Flooring Warranties- CQ-HS-WA072 08.08.17
Limited Warranty for Water Resistance
Shaw warrants that for the stated warranty period (may vary by product) from the date of original purchase, your Shaw
Repel Hardwood product:
 Will resist damage from moisture due to normal cleaning practices (see Care and Maintenance document for
additional information)
 Will resist damage from moisture due to everyday household spills (see Care and Maintenance document for
additional information)
This limited warranty does not apply to damage caused by water or moisture in the subfloor or underneath the flooring,
including but not limited to damage from subfloor hydrostatic pressure or other conditions that result in water or moisture
being under the floor. This warranty covers topical moisture. It does not cover moisture that spills through any seams on
the floor.
Important: All wood based products, even those specifically designed to have increased moisture resistance, are
hygroscopic (they will react to moisture) and as a result will expand or contract accordingly. All sources of subfloor
moisture must be remedied prior to installation. Any construction dampness must be remedied prior to installation.
Although this product is water resistant, it is not waterproof and excessive wetting is to be avoided and water spills dried
immediately. At no time should standing water be left on the floor.
SPECIAL NOTE: WARRANTY LIMITATIONS (APPLIES TO ALL WARRANTIES UNDER WHICH SHAW IS OR
MAY BE OBLIGATED). Shaw products are not warranted against squeaking, popping or crackling. Some
squeaking, popping, or crackling is possible when using staple-down or nail-down installation methods. In
addition, Shaw floors are not warranted against staple or nail pullout from the subfloor.
Who is Covered Under these limited Warranties?
These limited warranties apply to you only if you: (1) are the original consumer purchaser of any Shaw hardwood floor;
(2) have paid in full for your hardwood floor, and (3) have purchased the hardwood floor for your own personal
residential use and not for resale. These warranties ARE NOT transferable or assignable and they DO NOT apply to
nonresidential, rental, or commercial purchases/ installations. If professionally installed, Shaw will pay the reasonable
labor costs to perform the replacement or repair during the first five (5) years from the date of the original purchase. In
the event that the style installed in the home is no longer available, Shaw will authorize your dealer to replace the
affected floor with another style of equal value. The above described remedy is the purchaser's sole and exclusive remedy
for claim under this limited warranty.
Warranty Process
Product determined to have any possible defect by the person doing the installation should be returned to your dealer for
inspection and possible replacement PRIOR TO INSTALLATION. All questions of product quality are to be addressed
prior to installation.
What you should do if any of the above listed problems occur and you need warranty service:
During the warranty period, should you have any problems with your Shaw floor, please contact the authorized Shaw
Hardwood Flooring dealer who sold the product within 30 days from the date the problem occurs. NOTE that these
dealers are not authorized to make any decisions regarding warranty coverage or any remedies thereunder; they are
merely the means through which you should report any problems to Shaw. NOTE ALSO that Shaw must be given a
reasonable opportunity to inspect the floor prior to the determination of any coverage or remedy issue, which should be
no less than thirty (30) days after you report the problem.
For reference purposes only if printed or downloaded.