Warranty

Warranty Service &
Proration Schedule
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Be sure to include a full description of the problem, photos
if available, proof of purchase showing the price paid for the
carpet excluding pad and labor, and proof of periodic cleaning
by hot water extraction.
How to contact the Shaw Information Center
1.800.441.7429 or
www.shawoors.com/customer-care/contact-us
• Retain two square feet of excess, unused carpet after installation.
• Keep your original carpet purchase receipt.
• Keep a list of all the products used to clean your carpet.
How to ensure fast and easy
warranty service:
Quick Guide
Date of Original Carpet Purchase __________________________
Style Name, Style # ______________________________________
Number of Sq. Yds. Purchased ______________________ Sq.Yds.
Store Name ____________________________________________
Store Address __________________________________________
City/State/Zip __________________________________________
Store Telephone # _______________________________________
Store Salesperson/Contact Name __________________________
To help maintain the like-new appearance of your new carpet,
periodic cleaning is required. The salesperson who sold you
your carpet can help you complete the information should you
need assistance.
Proration Schedule
If your carpet does not perform according to the warranty,
Shaw will offer credit equal to the cost of the carpet material
only in accordance with the following schedule:
1st Year ...... 100% 6th Year .......90%
2nd Year ...... 100% 7th Year .......80%
3rd Year ...... 100% 8th Year .......70%
4th Year ...... 100% 9th Year .......60%
5th Year ...... 100% 10th Year ......50%
Maintenance Record