Warranty
Shaw General Warranty
Terms and Conditions
19
Shaw General Warranty
Terms and Conditions
B. Homeowner Obligations under the
Shaw Warranties
In order to maintain and protect your coverage under the
terms of your Shaw warranties, you must do the following:
1. Keep proof of purchase in the form of a bill, invoice, or
statement from your Shaw retailer, showing the price you paid
for the carpet, excluding pad and labor.
2. Install your carpet according to the guidelines outlined in the
Carpet & Rug Institute Installation Standard effective
October 1, 2009.
Professional Cleaning – Periodic professional cleaning of the
overall carpet is highly recommended. The frequency of overall
cleaning may vary depending on the level and type of trafc and
the conditions to which your carpet is exposed. This may range
from as little as 6 months to 24 months between cleanings.
Your carpet should be properly cleaned at least once every 24
months to maintain its appearance and useful life. (See page 10
for more information.)
Routine spot removal – research has shown that many
products sold for do-it-yourself spot removal clean poorly and
their residues attract soil on the cleaned area rapidly afterward.
The Carpet and Rug Institute’s Seal of Approval program tests
and certies products that meet stringent standards and thus
clean effectively, without damage to your carpet. Visit www.
carpet-rug.org for a list of acceptable products.
How to le a claim and what Shaw Industries
will do if you need warranty service:
If your Shaw warranted carpet does not perform according to
our warranties, Shaw Industries will repair or replace affected
areas of your carpet that do not perform according to the
respective warranty with comparable carpet. Shaw reserves the
right to determine what comparable carpet is.
Labor charges
During the rst year of coverage under these warranties, Shaw
Industries, Inc., will arrange for a credit to your retailer for
reasonable labor charges to repair or replace defective areas.
The warranties detailed in this brochure apply to carpet
purchases made on or after January 1, 2010.