Warranty
Shaw General Warranty
Terms and Conditions
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Shaw General Warranty
Terms and Conditions
The following outlines the general warranty terms and
conditions applicable to all Shaw warranties. Once a product
has been installed, such product is deemed accepted by buyer
and no warranty shall apply for color, characteristics, cut, t or
appearance-related claims.
A. Limitations on Your Shaw Warranties
Non-transferability
These Shaw warranties are extended only to the original
purchaser and are not transferable.
First quality products
Warranties are not applicable to carpet sold as second quality
or used, or carpet sold at discontinued pricing or inventory sold
as excess (discounted).
Improper installation
Improper installation can cause problems with your carpet.
To ensure proper installation, your carpet should be installed
in accordance with the Carpet & Rug Institute Installation
Standard effective October 1, 2009. Consult your oor covering
retailer for details. We are not responsible for any defects
caused by improper installation. Examples are wrinkling due to
insufcient stretch, loss of tufts due to improper seaming, and/
or damage to the backing system.
Improper maintenance or inadequate care
Your carpet requires routine maintenance. Please follow
the recommendations described in this booklet. We are not
responsible for damage to your carpet caused by improper
maintenance or inadequate care.
Accidents, abuse, or abnormal wear
Your Shaw warranties do not cover damage resulting from
accidents or abuse such as staining, soiling, burning, ooding,
cutting, and damage caused by pets. Staining from common
household food and beverage substances is covered under
the Shaw stain warranties or similar warranties from ber or
chemical manufacturers.
Pad failure
Deterioration of the padding can cause problems with your
carpet. We are not responsible for any defects caused by failure
of the carpet pad. Please see the pad manufacturer’s warranty
statement for more information. NOTE: Shaw recommends a
pad with a thickness of 7/16” or less and minimum 6-lb. density
for optimum performance. Firmer, thinner pads generally
perform better.