Warranty Information

Shaw Hardwood Limited Residential Flooring Warranties- CQ-HS-WA002 Rev. 2/22/2016
SPECIAL NOTE: WARRANTY LIMITATIONS (APPLIES TO ALL WARRANTIES UNDER WHICH SHAW IS OR
MAY BE OBLIGATED). Shaw products are not warranted against squeaking, popping or crackling. Some
squeaking, popping, or crackling is possible when using floating installation methods or staple-down or
nail-down installation methods. In addition, Shaw floors are not warranted against staple or nail pullout
from the subfloor.
Who is Covered Under these limited Warranties?
These limited warranties apply to you only if you: (1) are the original consumer purchaser of any Shaw hardwood floor;
(2) have paid in full for your hardwood floor, and (3) have purchased the hardwood floor for your own personal
residential use and not for resale. These warranties ARE NOT transferable or assignable and they DO NOT apply to
nonresidential, rental, or commercial purchases/ installations. If professionally installed, Shaw will pay the reasonable
labor costs to perform the replacement or repair during the first five (5) years from the date of the original purchase. In
the event that the style installed in the home is no longer available, Shaw will authorize your dealer to replace the
affected floor with another style of equal value. The above described remedy is the purchaser's sole and exclusive remedy
for claim under this limited warranty.
Warranty Process
Product determined to have any possible defect by the person doing the installation should be returned to your dealer for
inspection and possible replacement PRIOR TO INSTALLATION. All questions of product quality are to be addressed prior
to installation.
What you should do if any of the above listed problems occur and you need warranty service:
During the warranty period, should you have any problems with your Shaw floor, please contact the authorized Shaw
Hardwood Flooring dealer who sold the product within 30 days from the date the problem occurs. NOTE that these
dealers are not authorized to make any decisions regarding warranty coverage or any remedies thereunder; they are
merely the means through which you should report any problems to Shaw. NOTE ALSO that Shaw must be given a
reasonable opportunity to inspect the floor prior to the determination of any coverage or remedy issue, which should be
no less than thirty (30) days after you report the problem.
Shaw’s Curative Actions/Remedies
THE ABOVE TERMS AND CONDITIONS OF EACH LIMITED WARRANTY ARE THE SOLE AND EXCLUSIVE
REMEDIES AVAILABLE FOR THESE WARRANTIES. IF YOU ARE FOUND TO BE ENTITLED TO COVERAGE
UNDER ANY WARRANTY, EXPRESSED OR IMPLIED, IN ADDITION TO THOSE SPECIFICALLY LISTED ABOVE,
AND YOU CAN PROVE THAT SHAW BREACHED SUCH WARRANTY, THEN YOUR SOLE AND EXCLUSIVE
REMEDY FOR ANY PROVEN BREACH IS EITHER (AT THE OPTION OF SHAW): (1) REPAIR THE DEFECTIVE
PLANK(S); (2) REPLACEMENT OF THE DEFECTIVE PLANK(S). IF THE REMEDY SHAW INITIALLY SELECTS IS
FOUND TO FAIL IN ITS ESSENTIAL PURPOSE, THEN ANY FURTHER REMEDY TO WHICH YOU MAY BE
ENTITLED IS SOLEY AND EXCLUSIVELY LIMITED TO ONE OF THE REMAINING REMEDIES (OF THE TWO
OPTIONS, DESCRIBED ABOVE IN THE LIMITED WARRANTIES), WHICH SHALL BE CHOSEN BY SHAW.
Warranty Exclusions
Wood is a natural product containing natural variations in color, tone, and graining. Shaw cannot warrant against natural
variations in color or any other variations, such as mineral streaks, small knots, and grain variations from plank to plank.
Nor can we warrant against natural variations or gloss level between samples/models and installed flooring. Any sample
or model shown or used by your seller is for demonstrative purposes only, and such sample or model DOES NOT create a
For reference purposes only if printed or downloaded.