Unit installation
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WARRANTY & DEALER SERVICE
When requesting factory warranty service, please follow these guidelines to insure a smooth process.
PROBLEM DESCRIPTION
Get a full description of the problem from the pool owner. The more details you obtain from the pool owner, the
easier it is to satisfy their exact needs.
VISIT THE SITE
Always visit the site and check the following non-warranty conditions:
Electrical breakers and switches.
Plumbing, valving water flow and clean filters.
Proper running time allowed for circulation pump.
Proper Installation, Plumbing & Electrical.
Chlorinator Placement and Water Quality.
ELIMINATE USER ERROR
You must eliminate all user errors before calling for warranty service. The warranty covers factory defects only.
The above mentioned conditions and others like them are not considered factory defects. All guidelines detailed in
the owners and installation manual must be followed to receive warranty service. Damage due to improper instal-
lation or use is not covered under the warranty. If the warranty service crew arrives and finds there is a user or
installer error, the service invoice is collected from the pool owner at the time of service.
FACTORY SUPPORT
Our service department will call the pool owner directly and pre-qualify each service request to help you eliminate
user errors before dispatching service. We take the time over the phone to assist the pool owner on checking their
filtering system and associated equipment, if they are able. We always assume that the installation is to factory
specifications. The warranty policy is explained to the pool owner directly so there is no misunderstanding. It is
impossible to pre-qualify every service call over the phone, therefore, we must insist that you visit the site prior to
warranty service.
REQUIRED INFORMATION
Please have the following information ready when calling for warranty service:
Required Information:
Heat Pump Service Department
12155 Metro Parkway Serial #
Ft. Myers, Florida 33912 Model # ____________,
239-768-1555 Install Date ___ / ___ /___
239-768-2856 Fax
www.warmpool.com Dealer Name ______________________
The actual receipt or canceled check may be needed to verify installation date and proof of ownership.
12 digits