System information

Chapter2.Importantserviceinformation

Thischapterpresentsfollowingimportantserviceinformationthatappliestoallmachinetypessupportedby

thismanual:

•“StrategyforreplacingFRUs”onpage23

–“Strategyforreplacingaharddiskdrive”onpage23

–“Importantnoticeforreplacingasystemboard”onpage24

–“Howtouseerrormessage”onpage24

•“StrategyforreplacingFRUsforCTO,CMV,andGAV”onpage24

–“Productdenition”onpage24

–“FRUidenticationforCTO,CMV,andGAVproducts”onpage24

Important:

•AdvisecustomerstocontacttheLenovoCustomerSupportCenteriftheyneedanyassistancein

obtainingorinstallinganysoftwarexes,drivers,andBIOSdownloads.TelephonenumbersforLenovo

Supportareavailableat:

http://www.lenovo.com/support/phone

•SystemDisassembly/ReassemblyvideosthatshowtheFRUremovalsorreplacementsfortheLenovo

authorizedservicetechniciansareavailableinthefollowingsupportsite:

http://www.lenovoservicetraining.com/ion/

StrategyforreplacingFRUs

Beforereplacingparts:

Ensurethatallsoftwarexes,drivers,andUEFIBIOSdownloadsareinstalledbeforeyoureplaceany

FRUslistedinthismanual.

Afterasystemboardisreplaced,ensurethatthelatestUEFIBIOSisloadedtothesystemboardbeforeyou

completetheserviceaction.

Todownloadandinstallsoftwarexes,drivers,andUEFIBIOS,gotohttp://www.lenovo.com/ThinkPadDrivers

andfollowtheinstructionsonthescreen.

UsethefollowingstrategytopreventunnecessaryexpenseforreplacingandservicingFRUs:

•IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstallthe

originalFRUbeforeyoucontinue.

•Somecomputershavebothaprocessorboardandasystemboard.Ifyouareinstructedtoreplaceeither

theprocessorboardorthesystemboard,andreplacingoneofthemdoesnotcorrecttheproblem,

reinstallthatboard,andthenreplacetheotherone.

•IfanadapteroradeviceconsistsofmorethanoneFRU,anyoftheFRUsmightbethecauseoftheerror.

Beforereplacingtheadapterordevice,removetheFRUs,onebyone,toseeifthesymptomschange.

ReplaceonlytheFRUthatchangedthesymptoms.

Strategyforreplacingaharddiskdrive

Alwaystrytorunalow-levelformatoperationbeforereplacingaharddiskdriveorasolid-statedrive.This

willcauseallcustomerdataonthedrivetobelost.Ensurethatthecustomerhasacurrentbackupof

thedatabeforeyouperformthistask.