System information

Technical Support
4 – Introduction VSBC-6 Reference Manual
Technical Support
If you have problems that this manual can’t help you solve, first visit the VSBC-6 Product
Support web page at http://www.versalogic.com/private/vsbc6support.asp. If you have further
questions, contact VersaLogic for technical support at [phone]. You can also reach our
technical support engineers via e-mail at [e-mail].
R
EPAIR
S
ERVICE
If your product requires service, you must obtain a Returned Material Authorization (RMA)
number by calling [phone]. Our standard turn-around time for repairs is five working
days after we receive the product.
Please provide the following information:
• Your name, the name of your company, and your phone number
• The name of a technician or engineer who we can contact if we have questions
• Quantity of items being returned
• The model and serial number (bar code) of each item
• A description of the problem
• Steps you have taken to resolve or repeat the problem
• The return shipping address
Warranty Repair All parts and labor charges are covered, including return shipping
charges for UPS 2nd Day Air delivery to United States addresses.
Non-warranty Repair All non-warranty repairs are subject to diagnosis and labor charges,
parts charges, and return shipping fees. We will need to know what
shipping method you prefer for return back to your facility, and we
will need to secure a purchase order number for invoicing the repair.
Note! Please mark the RMA number clearly on the outside of the box before
returning. Failure to do so can delay the processing of your return.
VSBC-6 Support Website
http://www.versalogic.com/private/vsbc6support.asp