User manual

PaperCut - Sharp OSA Manual 2014-12-24

8 FAQ & Troubleshooting

The “External Accounting Application” menu is not listed in the copier interface?

This may indicate that the OSA option is not enabled on the device. OSA is an optional add-

on provided by Sharp. Please contact your hardware vendor to have this option enabled.

What is the IP address of my PaperCut Server?

Use operating system command-line tools such as ipconfig or ifconfig to determine this.

Can I use a hostname rather than an IP address in the URL’s when configuring the

“External Account Application” options?

Using a hostnames relies on the MFD using your DNS and ensuring that your DNS is

correctly configured. The quickest failsafe option is to use the server’s IP. If you have

advanced networking skills, you may wish to investigate using a hostname.

Why is the error “Could not access accounting server. Contact your administrator.”

displayed after first configuration?

This can be caused by inputting an incorrect IP address, incorrect DNS entry or incorrect

URL during configuration. Please make sure that there are also no spaces or similar

characters in the URL.

The PaperCut start screen does not display after I reboot the device?

There are two common causes of this problem:

Networking Issues: Ensure that the copier is correctly connected and is able to contact the

PaperCut Server. E.g. make sure that there is no firewall between the copier and the server.

Tools such as ping may help with this diagnosis.

Configuration Issues: Re-check configuration settings including the URL’s enter in the Sharp

MFD web interface.

I see an error on the Sharp touch screen?

This may indicate a configuration issue, or maybe a software bug. Re-check your settings

and restart the MFD (Via the Top Level page in the MFDs web interface). If problems

continue, contact PaperCut Support.

My users have symbols in their passwords and/or it’s difficult to enter their

usernames. What options do I have?

The Shift or Mode button will offer addition symbols. Use of this is however cumbersome.

You may wish to instruct your users to change their network passwords so they only contain

standard characters. Another option is to enable the ID/Pin authentication option. This may

be used in addition or as a replacement to username and password authentication and can

be limited to numbers only.

I have thousands of accounts representing my clients. Will the system handle this?

Yes. We have designed the system to handle thousands of Shared Accounts. Users with

many accounts will also be presented with some “power options” to help them find accounts

including keywords based search.

Can I change the interface?

The OSA framework limits some design elements. We have offered the following

 The ability to change the welcome and copier-enabled text.

 The ability to change the monochrome logo on the welcome screen.