POS TERMINAL MODEL UP-3500 INTER-REGISTER COMMUNICATION SYSTEM INSTRUCTION MANUAL Second Edition
TABLE OF CONTENTS Introduction ·············································································································································3 1 Inline Operation ·······································································································································4 1.
IRC Programming··································································································································36 1. Setting the machine numbers – master and satellite············································································36 2. Setting the terminal numbers (IRC machine numbers) for satellites ····················································37 3.
Introduction The UP-3500 inter-register communication (IRC) system consists of one master machine and up to 31 satellite machines which are all interconnected by the local area network (LAN) to provide data transmission among them. This system allows the manager to exercise centralized control over the satellites through the master. LAN Master Satellite Satellite Max. 31 satellites (with batch processing) Max.
1 Inline Operation 1. Message display (1) Message displayed during inline communication 1)The message as shown below is displayed at the master which is engaged in IRC transmission. ex.: NOTE The above message is also displayed at the satellite which is engaged in transmission for system resetting. 2)The machine number of the satellite communicating with the master is displayed at the master after the start of IRC transmission. ex.: In this case, the machine number of the satellite is “000022.
(2) Error messages If an error occurs, a corresponding error message is displayed. To clear an error message, touch the [CLEAR] key. Some of the error messages are listed below as examples. List of sample error messages Error messages (Default) Description RETRY • This message prompts you to retry communication with the machine which you BUSY • The target machine is busy. CODE NOT FREE • The specified clerk has signed on at another machine. have failed to communicate.
2. Open store operation (OPXZ mode) – master and satellite When the open store operation is performed at the master, the IRC system is opened. POS can send AT command by this job. This function controls a modem, but doesn't have control over registration and T-LOG. The procedure for the open store operation is as follows. Open store procedure Select “7 OPEN STORE” from the displayed menu in the OPXZ mode window. NOTE • You can also perform the open store operation at each satellite.
4. Clerk system In the IRC system, the following two types of clerk file systems are available: a centralized system and an individual system. In the centralized clerk file system, the master manages transaction data on clerks within the IRC system. In the individual clerk file system, each machine manages its clerk transaction data. In choosing the type of clerk system, consult your authorized SHARP dealer.
1) When the clerk signs on at a machine other than the one used in his or her previous operation: In this case, the overlapped clerk data is sent from the master to the satellite (transfer of overlapped clerk data). 2) When the clerk signs on at the same satellite as the one used in his or her previous operation: In this case, no data transfer occurs between the master and the satellite but the data stored in the save file of the satellite is called back. This permits quicker data look-up than above in 1).
5. Sign-on operation (clerk assignment) (REG mode/MGR mode) The sign-on operation is intended to assign a clerk to a machine (satellite/master) and enable him or her to make registrations at the machine. If a clerk successfully signs on at a machine, his or her clerk code appears on the LCD of the machine. Sign-on procedure (This procedure is the same as for clerk assignment at a standalone machine.) Clerk assignment • For the contactless clerk key system: Set a corresponding clerk key to the clerk switch.
6. Clerk sign-on report A clerk sign-on report can be generated at the master. This report is used to know which clerks are currently in sign-on state at which machines. Report generation procedure 1. Enter the PGM2 mode from the mode selection window. 2. Select “1 READING” from the displayed menu. The READING window will appear. 3. Touch the right-pointing arrow key down on the screen to display the rest of the menu for reading. 4. Select “45 INLINE CONFIG” from the displayed menu.
7. Sign-off operation (cancellation of clerk assignment) (REG mode/MGR mode) The sign-off operation is intended to cancel the assignment of a clerk to a machine and terminate his or her registration operation. The sign-off operation at a machine (master or satellite) can be done only for the clerk who is in sign-on state at the machine and not in the middle of a registration entry. Sign-off procedure • For the contactless clerk key system: Remove the contactless clerk key.
8. Downloading the contents of the programming to satellites – master When you have completed the programming at the master, you can distribute the preset data from the master to all or desired satellites in the IRC system. (1) Initial downloading For initial setup of the IRC system, follow the downloading procedure below. When the preset data in the master is downloaded to each satellite, existing preset data in the satellite, if any, is cleared. 1. Enter the PGM2 mode from the mode selection window. 2.
List of downloading jobs (PGM2 mode) Downloading Jobs Item Description INITIAL D/L DEPARTMENT Department preset data (Preset data copying with DIRECT KEY Dept./PLU key preset data for direct depts.
NOTE 14 • The PLU/EAN file (INITIAL D/L and MAINTENANCE D/L) does not include stock data. • The OPTION file includes the following data: Optional feature preset, EAN deletion term, scale preset, happy hour, zero skip, general report format, trans. report format, clerk report format, hourly report, DEPT. report format, stacked report, drawer alarm, screen save time, customer control program, bonus point, bonus point redemption table, auto generate GLU and auto key preset data.
9. Look-up and updating of the GLU file In the IRC system, the following two types of GLU file allocation system are available: a centralized system and an individual system. In choosing the type of GLU file system, please consult your authorized SHARP dealer. (1) Centralized GLU file system In this system, only the master has control over GLU data stored in its GLU file. All satellites in the IRC system can access the GLU file in the master for registration.
10. PLU/EAN stock control In the IRC system, the following two systems for PLU/EAN stock control are available: a centralized system and an individual system. In choosing the type of PLU/EAN stock control system, please consult your authorized SHARP dealer. Centralized system Preset stock data is stored only in the master. Stock data in each satellite must be zero before a PLU/EAN entry is made.
11. T-LOG polling All REG-mode transaction data in each satellite is saved in its T-LOG buffer. T-LOG polling is a data collecting system in which the master collects data from the T-LOG buffers in satellites. A request for T-LOG polling is issued from the satellite to the master when the number of data records in its T-LOG buffer exceeds a predetermined number. As the master detects such a request, it starts collecting T-LOG buffer data.
12. PLU/EAN data control In the IRC system, the following two systems for PLU/EAN data control are available: a centralized system and an individual system. In choosing the type of PLU/EAN data control system, please consult your authorized SHARP dealer. Centralized system PLU/EAN sales data is centrally controlled by the master. PLU/EAN sales data which is temporarily stored in the T-LOG buffer of a satellite is sent to the master by T-LOG polling.
(2) In case that the master has a dynamic EAN file and satellites don't: Master Satellite PLU/EAN main file Registration by the Updating learning function Updating Updating the PLU/EAN main files of satellites PLU/EAN main file At this time, the dynamic EAN file of the master is cleared.
13. Price change function When a preset data (unit price and associated department) of an EAN item is changed at a satellite or the master using the price change function, its PLU/EAN main file or dynamic EAN file is updated with the new data. Immediately after this, the new data is automatically distributed to all other machines to update their PLU/EAN main files or dynamic EAN files which contain the same EAN code. The updated file varies depending on dynamic file setting for the IRC system.
14. Customer data control In the IRC system, customer data is centrally controlled by the master. Customer data which is temporarily stored in the T-LOG buffer of a satellite is sent to the master by T-LOG polling and controlled by the master. (For further information on T-LOG polling, see page 17.) 15. Communication with a remote printer (option) When a remote printer is included in the inline system, order data is output to the remote printer according to the remote printer assignment.
16. Rerouting print data In restaurants or the like, every terminal does not need an external printer (a receipt/report printer, journal printer, bill printer or kitchen printer). One external printer connected by an RS-232 cable can be shared by two or more UP-3500 machines.
2 Consolidated and Individual Reports The system can generate two types of sales reports: consolidated reports (reports on all or specified machines in the system) and individual reports (reports on individual machines). At the master, you can generate consolidated reports on all or specified machines in the system. Certain consolidated reports can also be generated at the back-up master under certain conditions.
2. Consolidated reports – master/back-up master (1) Report generation procedure To generate various reports, use the following procedure, referring to the list of consolidated reports on the following pages. 1. Enter the required operating mode (OPXZ, X1/Z1 or X2/Z2) from the mode selection window. 2. Select “SYSTEM READING” or “SYSTEM RESETTING” from the displayed menu depending on your need. 3. Select the type of report you wish to generate from the displayed menu.
(2) List of consolidated reports (SYSTEM READING/RESETTING) Report type Description Operating modes Required data/Remarks OPXZ X1/Z1 X2/Z2 GENERAL *2 General report - X1,Z1 X2,Z2 Department by group report DEPT. /GROUP - X1 X2 - X1 X2 - X1 X2 *2 DEPT. IND. GROUP Department code (Specify range by start and end codes.) *2 Individual department group report DEPT. GROUP TOTAL *2 Department group total report Department group no.
Report type Description Operating modes Required data/Remarks OPXZ X1/Z1 X2/Z2 ALL CLERK *1 (Centralized) *2 (Individual) IND. CLERK *1 (Centralized) *2 (Individual) ALL CASHIER *2 IND. CASHIER *2 EMPLOYEE *1 EMP. ADJUSTMENT *1 EMP. ACTIVE STATUS *1 EMP.
3. Individual reports – master/back-up master/satellite (1) Report generation procedure To generate various reports, use the following procedure, referring to the list of individual reports on the following pages. 1. Enter the required operating mode (OPXZ, X1/Z1 or X2/Z2) from the mode selection window. 2. Select “READING” or “RESETTING” from the displayed menu depending on your need. 3. Select the type of report you wish to generate from the displayed menu.
(2) List of individual reports (READING/RESETTING) Report type Description Operating modes Required data/Remarks OPXZ X1/Z1 X2/Z2 General report - DEPT. /GROUP Department by group report - X1 X2 DEPT. IND. GROUP Individual department group report - X1 X2 DEPT. GROUP TOTAL Department group total report - X1 X2 GENERAL X1,Z1 X2,Z2 Department code (Specify range by start and end codes.) Department group no.
Report type Description Operating modes Required data/Remarks OPXZ X1/Z1 X2/Z2 ALL CLERK All clerk report IND. CLERK Individual clerk report ALL CASHIER All cashier report IND.
4. Resetting reports in a system with no save file In a system which has no save file and has been programmed so as to automatically lock satellites after resetting when general resetting, hourly resetting, cashier resetting, clerk resetting (only the case of individual clerk file system) or daily net resetting report is taken, the data in the satellites concerned is not cleared. In this case, the satellites will be locked after resetting, and any entry will not be allowed in the REG/MGR mode there.
5. Clerk report As stated earlier (see pages 7-8), there are two systems for collecting clerk sales data: a centralized system and an individual system. (1) Centralized clerk file system In this system, the transaction data on a clerk in each satellite will be transmitted to the master each time the clerk signs off. Individual reports on both individual clerk and full clerk are not available at any machine in the IRC system.
(2) Individual clerk file system In this system, you can generate consolidated reports on full clerk or individual clerk at the master only. At each machine, you can generate an individual X or Z report on transactions made by an individual clerk or all clerks assigned to the machine. If the system has no save file, the clerk for whom an individual Z report has been generated is not allowed to make registrations in the REG mode.
6. Cashier report The cashier file management method in the IRC system employs individual system. A cashier who is assigned to a machine can carry out registrations and other operations at that machine. In this system, you can generate consolidated reports on full cashier or individual cashier at the master only. At each machine, you can generate an individual X or Z report on transactions made by an individual cashier or all cashiers assigned to the machine.
7. Reports that can be generated when the Compulsory Cash/Check Declaration (CCD) function is enabled Each machine can be programmed to enable the Compulsory Cash/Check Declaration (CCD) function. This function compels the operator to enter the cash/check amount in the drawer just before an individual clerk/cashier Z/Z1 report, all clerk/cashier Z1 report, or a general Z1 report is issued. Unless CCD entries compelled by the CCD function have been made, all the reports can not be generated.
8. Reset clear operation (X1/Z1 and X2/Z2 modes) – master Even when a machine has been programmed to disallow entries after individual general resetting or has not been programmed to allow automatic clearing operation of the individual resetting memory at the time of consolidation general resetting, you can unlock the machine through reset clear operation in order to restart entries. 1. Enter the X1/Z1 or X2/Z2 mode from the mode selection window. 2. Select “RESET CLEAR” from the displayed menu.
3 IRC Programming To start IRC programming, first, turn on the machines in the IRC system and put them in the PGM2 mode. The programming procedures for both the master and satellites will be explained below. For the setup of your IRC system, please be sure to consult your authorized SHARP dealer. 1. Setting the machine numbers – master and satellite It is necessary to assign machine numbers to the master and satellites before programming. 1. Enter the PGM2 mode from the mode selection window. 2.
2. Setting the terminal numbers (IRC machine numbers) for satellites For the setup of your IRC system, please be sure to consult your authorized SHARP dealer. It is assumed that your IRC terminals have been set for inline operations. 1. Enter the PGM2 mode from the mode selection window. 2. Select “2 SETTING” from the displayed menu. The SETTING window will appear. 3. Select “21 INLINE CONFIG” from the displayed menu. The INLINE CONFIG window will appear. 4.
3. Initial setting for the master and master list creating/updating For the setup of your IRC system, please be sure to consult your authorized SHARP dealer. (1) Setting the terminal number for the master and creating the master list A master list can only be created on the pre-designated master. 1. Enter the PGM2 mode from the mode selection window. 2. Select “2 SETTING” from the displayed menu. The SETTING window will appear. 3. Select “21 INLINE CONFIG” from the displayed menu.
(2) Deleting a machine from the master list To delete a terminal number from the master list, proceed as follows: 1. Enter the PGM2 mode from the mode selection window. 2. Select “2 SETTING” from the displayed menu. The SETTING window will appear. 3. Select “21 INLINE CONFIG” from the displayed menu. The INLINE CONFIG window will appear. 4. Touch the [CONTINUE] key. The MASTER LIST window will appear. 5.
4. Specifying the terminal to serve as a back-up master – master You can assign one satellite to the function of a back-up master. If the master fails during guest check operation, the assigned terminal will perform the master’s function. A machine number from 1 to 999999 can be entered. If zero is entered, there will be no back-up master in the IRC system. This assignment can be done in the INLINE CONFIG window of the master.
5. Specifying whether to enable or disable the system retry function when a transmission error occurs – master and satellite You can specify whether to enable or disable the system retry function if a communication between machines does not end successfully. This function can be specified in the INLINE CONFIG window of the master and each satellite in the IRC system. 1. Enter the PGM2 mode from the mode selection window. 2. Select “2 SETTING” from the displayed menu. The SETTING window will appear. 3.
7. Reading the contents of the IRC programming – master and satellite 1. Enter the PGM2 mode from the mode selection window. 2. Select “1 READING” from the displayed menu. The READING window will appear. 3. Select “45 INLINE CONFIG” from the displayed menu. (To display the hidden menu for reading, scroll the screen to the right or left using the right-pointing or left-pointing arrow key down on the screen.) The INLINE READING window will appear. 4. Select “1 INLINE PRESET” from the displayed menu.
8. Programming for the remote printer For connection of a remote printer to a terminal(s) in the IRC system, be sure to consult your authorized SHARP dealer. (1) Basic programming for the remote printer – master and satellite With the following procedure, you can do basic programming for the remote printer(s) included in the IRC system. For initial setup of the remote printer, please consult your authorized SHARP dealer. 1. Enter the PGM2 mode from the mode selection window. 2.
Items to be programmed TERMINAL# Enter the terminal number (1-254, 0). CHANNEL# Enter the channel number (0-5). PRINTER Select the model of the remote printer. ER-01PU (SHARP) TM-T90 (EPSON) TM-H6000R (EPSON) TM-T88(3)/T88(4) (EPSON) TM-U220/230 (EPSON) AUTO CUTTER Choose whether to disable or enable the auto cutter function. NO: Disables the auto cutter function. YES: Enables the auto cutter function. PRINT TYPE Select the receipt type. ADDITION: Addition receipt type S/D: Single/double receipt type ADD.
(2) Optional programming for the remote printer – master and satellite With the following procedure, you can specify what items to be printed on the remote printer. 1. Enter the PGM2 mode from the mode selection window. 2. Select “2 SETTING” from the displayed menu. The SETTING window will appear. 3. Select “10 OPTIONAL” from the displayed menu. The OPTIONAL window will appear. 4. Select “5 PRINT SELECT2” from the displayed menu. The PRINT SELECT2 window will appear. 5.
9. Programming for the Manager Work Station (MWS) – master and satellite Manager Work Station (MWS) is the system that enables inline data communication between UP-3500 POS terminals in the IRC system and a host P.C. via LAN interface. For the setup of the Manager Work Station, please be sure to consult your authorized SHARP dealer.
(2) Programming of the time-out time The time-out value for receiving the data can be specified by the following procedure: 1. Enter the PGM2 mode from the mode selection window. 2. Select “2 SETTING” from the displayed menu. The SETTING window will appear. 3. Select “22 MWS CONFIG” from the displayed menu. The MWS CONFIG window will appear. 4. Touch the “TIME OUT” line and enter a number (1-255 (sec)) for the time-out time, and then touch the [EXIT] key. The DATA NOT SAVED SAVE IT? dialogue will appear.
10. Reading the contents of the Manager Work Station (MWS) programming – master and satellite 1. Enter the PGM2 mode from the mode selection window. 2. Select “1 READING” from the displayed menu. The READING window will appear. 3. Select “46 MWS CONFIG” from the displayed menu. (To display the hidden menu for reading, scroll the screen to the right or left using the right-pointing or left-pointing arrow key down on the screen.) The PLEASE SELECT OUTPUT DEVICE. dialogue will appear. 4. Select “1.
4 System Back-Up 1. How the IRC back-up system works The IRC system incorporates a back-up system. One of the satellites can be designated to serve as a back-up master. For the setup of a back-up master in your IRC system, please consult your authorized SHARP dealer.
2. Master declaration When the master or back-up master breaks down, the master declaration procedure should be taken to inform satellites of the breakdown. (1) When the master breaks down – Master declaration at the back-up master Flow of a master declaration at the back-up master Master Back-up master 2) Master declaration operation Satellite 1) Detection of a breakdown (Transmission stops.
(2) When the back-up master breaks down – Master declaration at the master Flow of a master declaration at the master Master Back-up master 2) Master declaration 1) Detection of a back-up master breakdown (Transmission stops.) Satellite 3) Updated data 4) Acknowledgment signal 1) A satellite detects a breakdown of the back-up master through the system retry function when sending updated GLU data (and clerk data*) to both the master and back-up master.
3. Recovery declaration When the master or back-up master recovers from a breakdown, the recovery declaration operation should be taken to inform satellites of the recovery.
(2) When the back-up master recovers from a breakdown – Recovery declaration at the master Flow of a recovery declaration at the master Back-up master Master 3) Updated data file 1) Recovery declaration 4) Back-up master recovery information Satellite 2) Transmission stops temporarily. 5) Restart of updated data transmission 1) The recovery declaration operation is done at the master. 2) Each satellite stops sending updated GLU data (and clerk data*) to the master temporarily.
5 Error Recovery 1. Manual clear operation In case of trouble, you can forcibly clear a specific item memory causing the trouble using the manual clear operation to restore the system. This operation should be done only when the master or system breaks down. (1) Manual clearing procedure With the following procedure, you can specify and clear an item memory causing trouble. Clearing procedure 1. Enter the PGM2 mode from the mode selection window. 2. Select “4 DATA CLEAR” from the displayed menu.
2. System retry function If a transmission job from the master to a satellite is not performed successfully, the master either terminates the job immediately or enters command entry awaiting state depending on whether the system retry function has been disabled or enabled. When the system retry function has been enabled, the master awaits entry of a command and retries access depending on the commands as explained on the following page.
(2) When the system retry function is enabled If a transmission error relating to a satellite occurs, the relevant window will appear on the display of the master and the master awaits entry of one of the following commands: A) RETRY command (selection from the menu) B) ABORT command (selection from the menu) C) IGNORE command (selection from the menu) A) RETRY command: When RETRY is selected, the master retries to access the satellite; however, depending on the type of error (command error, etc.
6 BASIC SPECIFICATIONS for LAN Transmission system: 10Base-T/100Base-T Transmission speed: 10 Mbits/sec / 100Mbits/sec Transmission distance: Segment length max. 100m Transmission cable: Twisted pair cable No. of connectable machines: Master: 1 Satellites: max. 31 *Up to 31 machines are operable with batch processing. Up to 15 machines are operable with real-time processing.
UP3500V_2IE10
