Technical information

StorageTek’s Worldwide Offices
4-2 Tenth Edition 9871
2. Describe the problem to the call taker. The call taker will ask several
questions and will either route your call to or dispatch a service
representative.
If you have the following information when placing a service call, the process
will be much easier:
■ StorageTek’s Worldwide Offices
You may contact any of StorageTek’s worldwide offices to discuss complete
storage, service, and support solutions for your organization. You can find
address and telephone number information in the Worldwide Locations drop
down window on StorageTek’s external web site at:
http://www.storagetek.com
Account name
Site location number
Contact name
Telephone number
Equipment model number
Device address
Device serial number (if known)
Urgency of problem
Fault Symptom Code (FSC)
Problem description