User`s manual

English - 37
Service and Support
You can get information such as a troubleshooting guide, software upgrades and
product support guide from the web sites and call center (Hotline). Please try to
contact to your local dealers first when you have any problem.
Web site and e-mail
Web site
Global : http://www.humaxdigital.com
Germany : http://www.humax-digital.de
UK : http://www.humaxdigital.co.uk
HCSA (HUMAX Customer Service Area)
(Software Download, Information and Technical Q&A)
English : http://www.humaxdigital.com/hcsa
Deutsch : http://www.humaxdigital.com/deutsch/hcsa
Technical Q&A
Europe & North Africa : [e-mail]
Germany : [e-mail]
Call Center
Technical Support
To receive hardware repair service, contact your retail shop first. For more
information, contact the call center.
Technical hotlines (Germany)
Tel. Hotline number for all our products except the BTCI

Germany : 01805-778870 ( € 0,12/Minute)

Other Countries : + 49 1805-778870
( € 0,12/Minute + International Call Charge)
Opening Time Local Time in Germany (GMT+1)
8:00 - 20:00 (Monday - Friday) / 8:00 - 18:00 (Saturday)
Support Language Deutsch/English
Technical hotlines for BTCI (Premiere Model)
Tel. Hotline number for BTCI customer

Germany : 01805-778900 ( € 0,12/Minute)

Austria : 0820-400675 ( € 0,12/Minute)