User guide

Basic Functions

Menus

Menu before and during a Call

When the handset is in the idle or call state, state-dependent menus are displayed

when you briefly press the

softkey. Frequently used features are shown

which you can activate.

Examples:

1. Another telephone in your pick-up group rings and you want to accept the call.

Press the

softkey briefly, select Pick-up and confirm your choice with

You will be connected with the caller.

2. Or a subscriber is busy and you want to be called back. When you hear the busy

signal, press the

softkey and confirm Call back with

The state-dependent menus are individually described at the end of the following

chapters.

Menu when Idle

When idle, press the

softkey briefly and then dial …

Pick-up: You pick up the call intended for another telephone in your pick-up

group.

Dir. pick-up (direct pick-up): You accept a call for any other internal caller. Enter

the call number of the other telephone. If the other telephone is already in

the call state (e.g. an answering machine is making an announcement), you

pick up the call. Regarding the subscriber whose call you wish to pick up,

authorisation must be activated such that calls with “Dir. pick-up” may be

picked up from his/her terminal.

Note: you cannot use the “Dir. pick-up” function to pick up calls to “Partner

direct call keys”. Within the team you can pick up these calls with the

corresponding “Partner direct call key” – if configured correspondingly.

Tapping ongoing: After entering a call number (Dest.:) you can use your

telephone to listen in to the call of another subscriber. Your microphone is

automatically muted so that you are not heard by the subscriber and the

person being talked to who you are listening in on. This function is

convenient for, e.g. training exercises in a ACD group where the supervisor

can monitor individual calls by the agents. The only requirement is that the

“protect against listen-in” function is deactivated at the subscriber whose

calls are being monitored. When a call is being listened in on, “Intercept”