Instruction manual
77 
8. Troubleshooting Tips 
8.1  General  1)  ECG in constant operation (24 hours) 
Recommendation:
Installations with ECGs operating 24 hours a day should be 
switched of each day for a few minutes. 
Reason 
When a lamp comes to the end of its life there is an increase in 
lamp voltage causing an asymmetrical additional load in the ECG-
circuit. When exceeding a certain value this additional load shuts 
down the ECG (EoL, T.2). When the ECG is switched on again all 
the relevant values of the lamps are checked and “critical” values 
can be detected.
2)  Wiring of multiple ECG 
Recommendation: 
Lamp cables from different ECGs should not be routed together. 
Raeson: 
Mutual interference may lead to problems with starting and/or 
normal operation (lamps may automatically disconnect) 
3)  Coding of the lamp cables 
To speed up troubleshooting in luminaires and luminaire systems it 
is extremely useful for the lamp cables to be uniquely coded (colour 
coded or numbered). This applies especially to two-lamp ECGs and 
even more so to 3- and 4-lamp ECGs since the large number of 
cables increases the risk of connecting incorrectly. 
4)  Terminal blocks (2, 3, 4, 6 and 7 positions) 
These terminal blocks are used with the majority of OSRAM ECGs. 
Note that only single core cables with a cross-section of 0.75 mm² 
to 1.5 mm² can be inserted without pressing the release tab. Larger 
cross-sections are not recommended; the release tab has to be 
pressed down for smaller cross-sections. 
8.2 Equipment Behaviour 
on Overvoltage 
Appearance of the lighting system: 
The lamps are of different brightness (from time to time). 
Depending on the ECG type, the internal shutdown circuit will operate at 
voltages above 280 V. In the event of a fault, the lamp generator will be 
disconnected. The mains input circuit and various other sub-circuits, 
however, continue to be supplied with this high voltage. If the mains voltage 
increases further there will be changes in the operating characteristics of 
the unit. 
In most cases, this will lead to damage or destruction of the overvoltage-
sensitive varistor/protective diode, which in turn will cause the unit fuse to 
trigger and damage to the unit. 
If the system fault is corrected and the mains voltage has returned to the 
specified tolerance range without damage to the unit, the unit can continue 
to operate normally after an interruption in the mains supply and a recovery 
time of typically 20 seconds. If the mains voltage continues to be high, the 
unit will once again go into protection mode as soon as power flows to it. 
Over short periods of time, this state does not usually damage the unit. 










