Specifications

Troubleshooting
A-6
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Confirm the COM1 port is not disabled using the following procedure.
1. In the System Properties dialog box, select Device Manager.
2. Double-click Ports(COM&LPT); then, Communications Port (COM1).
3. Make sure the item Disable in this hardware profile is unchecked.
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Confirm the COM 1 port is not used by another applications.
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Confirm the item Serial Port is set appropriately in the Advanced menu of the
setup utility.
Trouble with Communication
Question: Why can't I communicate through the built-in modem?
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Confirm the telephone line is properly connected to the modem telephone
socket.
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Confirm the dial settings of Windows Me or communication software are
matched with the telephone line (Example: To access an outside line, first dial
"7" for local, "1" for long distance).
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Confirm the network configuration is appropriate.
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Confirm the user name or password is correct.
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Confirm the COM port in the communication software is set appropriately.
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Turn off the power management and screen savers.