User guide

38
Troubleshooting
Problem Possible Solution
Telephone cannot
be switched on
Please take out battery and insert again.
Then press Power on key to power on the
phone.
Battery empty Charge battery. Check charging indicator
on display.
The battery doesn’t
charge properly
or the phone
sometimes turns
itself off
Wipe the charging contacts, both on the
phone and on the battery, with a clear
soft cloth.
Usage time of
battery becomes
shorter
If the battery time is short, it may be due
to the user environment, a large volume of
calls, or weak signals.
Charging error—
Temperature out of
range
Make sure the ambient temperature is
right, wait for a while, and then charge
again.
Charging error—
Wrong charger
Only use original LG accessories.
Charging error—
Battery defective
Replace battery.
Charging error—No
battery icon appears
when charging
The battery is empty or has been not used
for a long time. It may take a while before
the battery icon appears on the screen.