System information

APPENDIX
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Appendix B - Warranty and Obtaining Service
General Warranty Information
Turner BioSystems warrants the Modulus™ Microplate Reader and accessories to be free from
defects in materials and workmanship under normal use and service for a period of one year from
the time of initial purchase, with the following restrictions:
• The instrument and accessories must be installed, powered, and operated in compliance with
the directions in this Operating Manual and the directions accompanying the accessories.
• Damage incurred during shipping is not covered by warranty.
• Damage resulting from measurement of incompatible samples is not covered by warranty.
• Damage resulting from reagent spills is not covered by warranty.
• Damage resulting from contact with corrosive materials or atmosphere is not covered by
warranty.
• Damage caused by user modification to the instrument is not covered by warranty.
• Damage caused by user neglect of injectors is not covered by warranty.
Warranty Service
To obtain service during the warranty period, please take the following steps:
1. Write or call the Turner BioSystems Service Department and describe the nature of the
problem as precisely as possible.
2. Carry out minor adjustments or tests as suggested by the Turner BioSystems Service
Department.
3. If the instrument is still not functioning properly, obtain an RMA number from the Turner
BioSystems Service Department. This RMA number is necessary for repair under warranty
and tracking.
4. Reference this RMA number on the exterior of the shipping carton when sending the
instrument to our Service Department for repair. Obtain shipping insurance and pack the
instrument well as damage incurred during shipping due to improper packing is not covered
under warranty. Shipments sent should be prepaid.
The instrument will be repaired and returned free of charge for any customer in the United States
within the one-year warranty period.
Turner BioSystems will pay for return shipment and reimburse by check the cost of the initial
prepaid surface shipment to our Service Department.
However, Turner BioSystems cannot pay shipping, duties, or documentation costs for customers
outside of the continental United States. International customers who purchased equipment
directly from Turner BioSystems (not from a third party distributor) should contact our Service
Department for further shipping instructions. International customers, who purchased Turner
BioSystems equipment from an authorized third-party distributor, should contact their distributor
directly for shipping instructions.
IMPORTANT: Under
no circumstances should the instrument or accessories be returned
without prior authorization from Turner BioSystems or our authorized distributor.