User Manual

17-165
Troubleshooting
Calls are
interrupted or cut
off.
Are you in a location where the signal
is poor? (Check the indicator and
see if the service is out of range.
Move to a location where the radio
signal is strong enough to make a
call.)
Is the battery empty? (page 3-15)
Are there any magnetised objects
such as health necklaces on or around
you? (Around the object, the handset
terminates the call. Keep the handset
away from such objects.)
Keys do not
operate.
Is the power turned on? (page 3-15)
Has the “Auto Keypad Lock” been
turned on? (page 15-127)
Has the “Handset Lock” been turned
on? (page 15-148)
The other party’s
voice is too loud
or distorted.
Adjust the earpiece volume.
(page 15-136)
The ring tone does
not sound.
Has the ring volume been set to
“Silent?” (page 15-128)
Has the “Silent” or “In car” mode
been enabled? (page 15-128)
Symptom Check Points
The PIN code or
PIN2 code is
rejected.
Did you enter the correct code (4 to 8
digits)? (page 3-16)
Have you made 3 unsuccessful
attempts at entering the code? (After 3
attempts, the protection lock prevents
handset operation.)
If you cannot remember the correct
PIN code, contact your service
provider.
The SIM card is
locked.
If supported, try entering the PUK code
(8 digits) provided by your service
provider. (If the attempt is successful,
enter the new PIN code and confirm your
handset is operational again. Otherwise
contact your dealer.)
The display is
difficult to read.
Try adjusting the backlight brightness for
the display. (page 15-124)
The network
service cannot be
accessed.
Confirm whether your account has
been registered. (Contact your service
provider to confirm whether your
account has been registered.)
Are you in a location where you can
receive the service?
Symptom Check Points