Specifications

14
Douglas County Government
Request for Proposal #029-13
PACIFIC OFFICE AUTOMATION
- RROflLEM SOLVED -
Pacific Office Automation Response
POA's Basic Installation program that is followed by all drivers includes the following:
verifying the correct power
powering up the copier
completed very basic training of the copier for the end user
verification that the machine is printing clean images
removal of all waste materials
signature of authorized personnel acknowledging installation
POA has the resources to comply with the tentative proposed calendar indicated delivery and set-up of Phase I
equipment during the month of December 2013.
Technical Training for County staff - system administration, configuration, support
POA will provide technical training to County staff regarding system administration, configuration and support
as desired to include all network, print driver and software.
End User Training for County staff
POA offers in-depth customer user training upon installation of all new equipment. These training courses are
outlined below.
Usually it
is appropriate to have between S and 10 people trained to provide proper
understanding of the copier. Many times it is hard to see the interface or associate many specific jobs with a
great deal of people being trained at once. If the authorized purchaser would like the majority of the people to
have a basic understanding of the machine a larger group would be appropriate.
Copier training includes:
Complete overview and understanding of machine capabilities and basic features
Basic operation
Handling errors
Care and installation of supplies
Finisher functions, double sided, enlarge/Reduce, Stapling, collating
Training on how to place service calls
Training on how to collect meter reads
Basic maintenance, including toner and paper replacement
Clearing of miss-feeds/paper jams
Staple cartridge installation
Supply ordering
Print driver training will include:
Driver installation and configuration
Basic operation
Handling errors
How to utilize the different finishing capabilities (stapling, hole-punching etc.) depending on the
configuration of the copier
Use of drivers for daily operations and in standard environments secure printing
How to view the job queue
Scanner training will include:
Basic operation
Handling errors
Use of Drivers for Daily Operations and in standard environments