Specifications

Douglas County Government
Request for Proposal #029-13
Barn' Rogers
Account Manager
Christine Williams
Branch Administrative Manager
Bryce Hooper
Inventory/Delivery Manager
Brad Flack
Service Supervisor
Tern' Chappell
Dedicated Technician
Chelsea Reese
Supply Representative
Responsibilities include:
* Ensure customer satisfaction
* Oversee all activities within
account
* Point of contact for
any need
* Ensure all deliveries are timely
* Ensure training is adequately provided
Responsibilities include:
* Bills all new orders
* Manages all financed orders
* supports custom billing schedules
Responsibilities include:
* Process new orders to completion
* Coordinate delivery with customers
Responsibilities include:
* Address customer service
concerns
* Ensure compliance with all Service
Level Agreements
Responsibilities include:
* Maintain all benchmarks in SLA
* Communicate with customer regarding
arrival times and completion of service calls.
Responsibilities include:
* Monitor FM Audit to process supply
fulfillment as necessary
12
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PACIFIC OFFICE AUTOMATION
POA'S PHILOSOPHY
At Pacific Office Automation our motto is: Problem Solved. We believe this simple phrase projects the vision of
our company. Specifically, to solve our clients' needs in document management and distribution so that they are
free to pursue their goals. This philosophy extends to more than simply solving current problems. At POA we
believe the best solution to a problem is a proactive approach to preventing them. With this in mind, we partner
with our clients to review, evaluate and make recommendations to their current situation. With over 35 years of
expertise in the office equipment industry, we know we can bring value to our customers and a strong return on
their investment. When we do so, POA prospers as well, and we believe this is the backbone of our ongoing
success.
We thank you for the opportunity, and look forward to presenting how we believe a partnership between
Douglas County and Pacific Office Automation will be mutually beneficial.
We believe Pacific Office
Automation's motto of "Problem Solved" can complement Douglas County in promoting its core purpose and
realizing its vision, in a manner that does not compromise either Douglas County' philosophy or values.
POA'S MISSION STATEMENT
POA is dedicated to the belief that a team of individuals who constantly challenge each other will develop the
skills and the manpower necessary to solve any problem, whether it's for the customer, the company, or for the
community.
Pacific Office Automation Response
excellent understanding on how to maximize the relationship between the customer and the product
manufacturer.