Specifications

Douglas County Government

Request for Proposal #029-13

PACIFIC OFFICE AUTOMATION

PRO SLEM SOLVE C

Pacific Office Automation Response

K Minimum Requirements:

Vendors, which respond to this RFP, must meet all of the following minimum requirements:

Provide adequately trained personnel to perform the copier repair/maintenance services pursuant to any

agreement resulting from this RFP.

With over 37 years of experience in technology, POA has the technical staff, administrative staff and

infrastructure to support the Douglas County requirements. Our technical and engineering staff average 20

years of experience and are authorized to service the proposed equipment manufacturers. They have industry

recognized certifications such as MCSE, CCNA, A+, CDIA+ and others. POA's dedicated color and production

service teams specialize in the demanding color applications and high production environments.

Pacific encompasses a network of trained staff that has been recognized time and again as one of the leading

techniall training facilities in the nation for copiers and facsimile machines. To ensure long term reliability, our

team of certified network and service technicians work directly with the IT staff to streamline the service

process. All technicians are manufacturer trained and certified on all equipment. To guarantee this, we have

invested in an on-site training facility consisting of several certified trainers.

Provide NEW multi-functional equipment (copiers and accessories). NEW equipment is defmed as units

that have been assembled for the first time, with all new parts and accessories. New equipment shall be

delivered with no more than one-thousand (1000) testlset-up copies on the meter. Responses that offer

copiers that are used, reconditioned, remanufactured, remarketed, etc. will be rejected.

POA is offering NEW multi-functional equipment, assembled for the first time with all new parts and

accessories.

Pricing shall include all delivery, set-up, supplies, training, and network/scanning set-up assistance with the

Douglas County Information Technology Department.

In addition, all copiers will be delivered with an

additional black toner cartridge and color toner cartridges, as applicable.

The quoted prices include all delivery, set-up, supplies, training and network/scanning set-up assistance. One

set of additional toner will be delivered with each device.

At the vendor's sole expense, they will install all copiers that are a result of this RFP. Upon the expiration

or termination of any agreement, the vendor shall remove said copiers at its sole expense.

In addition, if

any copier(s) would need to be relocated for any reason, the vendor will also provide that service at no

expense to the County.

POA will comply with this requirement.

Participate in hi-annual account reviews with Purchasing Division staff

POA recommends regular account reviews to discuss any equipment portfolio changes (upgrades/movements

etc), service level performance, compliance with service level benchmarks, invoicing and any other issues that

arise.

Provide one (1) quarterly invoice, billed in arrears, for machines and actual copies made. Standard fiscal

quarters apply

March, June, September, and December.

Pacific office Automation understands that not every customer has the same billing policies and practices. That

is why we are able to customize 100% of the look, layout, and delivery method of any and every invoice. We