Guarantee terms EU Countries

SHARP PV Module - Product Guarantee/Power Output Guarantee – Release October 2021 Page 3 of 4
SESE-JCJD-21-EN-7.2.1
• having been exposed to extreme environmental conditions (salty air, salt water, sandstorms, overvoltage,
magnetic fields or similar),
• not having been properly cleaned in accordance with the instructions described in the applicable assembly
instructions,
• having been exposed to force majeure (e.g. lightning, overvoltage, hail, fire, vandalism and damage
caused by snow, frost and ice, natural disasters, rockfall).
A professional replacement of the connectors will not void the guarantee, however. In this case, the guarantees
apply to all parts of the module, with the exception of the replaced connectors.
2.2 SHARP will not accept complaints if serial numbers or nameplates are missing or have been tampered
with or the modules cannot be clearly identified for other reasons.
2.3 Claims under the guarantees cannot be transferred to third parties.
3. Guaranteed services
3.1 If there is a guarantee claim within the meaning of Section A or B, SHARP will, at its own discretion,
remedy the claimant's claim at its own expense either by repairing the affected module or by providing a
functioning new module of the same type. In the case of a serial defect or in the event that the originally delivered
module type is no longer produced at the time of the guarantee claim, SHARP reserves the right to deliver another
type of module (with possibly different characteristics), provided that guaranteed power output at the time of the
claim can still be provided. The delivery of a new module will only be carried out step by step against return of
the claimed module at the place where it was originally delivered to the guarantee holder. The returned module
becomes the property of SHARP.
3.2 If a guarantee holder claims the power output of a module, relying on the power output guarantee provided
in Section B of SHARP, he has the right, after consulting SHARP, to commission a DIN EN ISO/IEC 17025
accredited test laboratory to conduct a power output measurement under standard test conditions. Power
measurements must be carried out in accordance with the currently valid group of DIN EN IEC 60904 standards.
The measurement errors must be logged.
If the power output measurement is below the power output guaranteed by SHARP in accordance with Section
B, and the accredited testing laboratory further acknowledges that the degradation of the power output is due to
aging of the cell itself and not other circumstances leading to the exclusion of guarantees, and SHARP then
recognizes the guarantee claim, or if such is determined by a court to be final, SHARP shall bear the reasonable
cost of the power output measurement previously agreed between the guarantee holder and SHARP for the
relevant module. If the claim is not justified, all costs incurred shall be borne by the customer.
3.3 There are no further claims from these guarantees.
3.4 For the newly delivered or repaired modules, only the remaining time of the original guarantee period
applies.
4. Assertion of guarantee claims
4.1 The guarantee claims must be submitted in writing to SHARP Electronics GmbH, Nagelsweg 33-35, 20097
Hamburg/Germany, or by e-mail to [e-mail] at the latest within three months after discovery of
the defect or loss of output power, and in any case within the respective guarantee period. Late claims will not
be considered. Timely receipt of the notification shall be decisive for compliance with the respective deadline.
4.2 A condition for the assertion of the guarantees is further that the claimant presents the original proof of
purchase as well as delivery note.
At the request of SHARP, the Claimant shall also provide further documentation or information necessary to
assert a guarantee claim (e.g. installation date, location and address of the installation, detailed description of
the error observed, and if necessary, further information that may contribute to the analysis of the defect, photos
of the damaged modules, the system wiring diagram, records of the monitoring system, etc.)