MX-M350U/N/M450U/N Operation-Manual Printer GB

TROUBLESHOOTING
9-3
Problem Check Solution or cause
The printer driver
cannot be installed.
Is there sufficient free space on your hard
drive?
Delete any unneeded files and applications to increase
free space on your hard drive.
Are you using an operating system that is not
supported?
Make sure your operating system is supported. (See
the software setup guide that accompanied the
machine.)
Two-sided printing is
not possible. (When the
duplex module is
installed)
Windows:
Is [2-Sided[Book]] or [2-Sided[Tablet]] selected
in the printer driver?
Macintosh:
Is [Long-edged binding (Flip on long edge)] or
[Short-edged binding (Flip on short edge)]
selected in the print settings screen?
Select two-sided printing in the printer driver (page 3-
2).
Has two-sided printing been prohibited in the
administrator settings?
"Disabling of Duplex" has been enabled in the
administrator settings. Consult the administrator.
Not all of the image is
printed.
Are multiple applications running at once? Quit all applications that you are not using and try
printing again.
Stapling does not take
place.
Has use of the staple been prohibited in the
administrator settings?
"Disabling of Stapler" has been enabled in the
administrator settings. Consult the administrator.
Did you attempt to staple more than the
maximum number of pages?
Check the maximum number of pages that can be
stapled (page 3-7
).
The mail-bin stacker
cannot be used.
Has the mail-bin stacker been disabled in the
administrator settings?
"DISABLING OF MAIL-BIN STACKER" has been
enabled in the administrator settings. Consult your
administrator and take action accordingly.
Punching does not take
place (when a punch
module is installed).
Windows:
Does a checkmark appear in the "Punch"
checkbox in the printer driver?
Macintosh:
Is the punch setting enabled in the print
settings screen?
Select punch in the printer driver (page 3-7
).
Has use of the punch module been prohibited
in the administrator settings?
"Disabling of punch" has been enabled in the
administrator settings. Consult the administrator.
Document filing is not
possible.
Has the printer driver been set to use the
document filing function?
Select document filing in the printer driver (page 4-20
).
(In Mac OS 9, the document filing function cannot be
used.)
Do user folders created in the machine
appear in "Folder Information"?
Click the "Get Folder Name" button in the document
filing screen to call up the folders created in the
machine. (page 4-20
)
Does the user folder have a password? Enter the password in "Folder Password" in the
document filing screen. (page 4-20
)