mx4500_gb_trb.book 1 ページ 2005年12月1日 木曜日 午後1時56分 MODEL: MX-2300N MX-3500N MX-2700N MX-3501N MX-4500N MX-4501N DIGITAL FULL COLOUR MULTIFUNCTIONAL SYSTEM Troubleshooting In the unlikely event of you experiencing a problem with this product, please refer to this manual before requesting service. REMOVING MISFEEDS The contents of this manual are grouped by situation. The chapters of the manual appear on the cover.
mx4500_gb_trb.
mx4500_gb_trb.book 1 ページ 2005年12月1日 木曜日 午後1時56分 ABOUT THIS MANUAL This manual provides solutions to possible problems in a question and answer format. The questions are grouped into the chapters "REMOVING MISFEEDS", "COPYING", "PRINTING", "SCANNING", "DOCUMENT FILING", "INSTALLATION", and "OTHER PROBLEMS". Locate the question that relates to your problem and use the answer to help correct the situation.
mx4500_gb_trb.book 2 ページ 2005年12月1日 木曜日 午後1時56分 MANUALS PROVIDED WITH THE MACHINE This manual provides solutions to possible problems. For the detailed procedures for using the machine, see the following manuals. Printed manuals Manual name Contents Safety Guide This manual contains instructions for using the machine safely and lists the specifications of the machine and its peripheral devices.
mx4500_gb_trb.book 3 ページ 2005年12月1日 木曜日 午後1時56分 REMOVING MISFEEDS This chapter explains what to do when a paper misfeed occurs in the machine. Removing misfeeds When a paper misfeed occurs, "A misfeed has occurred." appears in the touch panel and printing stops. In this event, touch the [Information] key in the touch panel. When the key is touched, instructions for removing the misfeed will appear. Follow the instructions.
mx4500_gb_trb.book 4 ページ 2005年12月1日 木曜日 午後1時56分 (1) Original misfeed (2) Paper misfeed in the output area Open the document feeder cover and remove the misfed originals. Pull out the document feeder tray and remove the misfed paper. (3) Paper misfeed in the fusing unit Rotate knob and remove the misfed paper. Open the automatic document feeder. Rotate the transfer roller in the direction of the arrow and remove the original.
mx4500_gb_trb.book 5 ページ 2005年12月1日 木曜日 午後1時56分 (5) Paper misfeed in the reversing unit Open the Paper reversing section cover and remove the misfed paper. (6) Paper misfeed in the bypass tray (9) Paper misfeed in tray 1 to tray 4 (in the tray) Before pulling the tray out, open the right cover and check if there is a paper misfeed. If you pull the tray out without checking, you may tear misfed paper and make it more difficult to remove the pieces that remain in the machine.
mx4500_gb_trb.book 6 ページ 2005年12月1日 木曜日 午後1時56分 (11) Paper misfeed in the saddle stitch finisher (top) Open the top cover and remove the misfed paper. (14) Paper misfeed in the saddle stitch finisher (bottom) (12) Paper misfeed in the paper pass unit Pull out the paper pass unit and remove the misfed paper. While pulling the lever, slide the saddle stitch finisher to the left until it stops. Turn knob until a blue indication is seen.
mx4500_gb_trb.book 7 ページ 2005年12月1日 木曜日 午後1時56分 COPYING This chapter provides solutions to possible copying problems. See the following table of contents to locate the appropriate page for your question or problem. Problems Related to Copying Operation • Copying does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 • Auto selection of the colour mode does not take place. . . . . . . . . . . . . . . . . . . . . . . . . .
mx4500_gb_trb.book 8 ページ Problem Image rotation does not take place. Two-sided copying does not take place. The paper size of a tray cannot be set. 8 2005年12月1日 木曜日 午後1時56分 Point to check Solution Did you select the paper size or copy ratio manually? Copy using automatic paper selection and automatic ratio selection. Are you copying using settings that do not allow rotate copying? Rotate copying can generally be combined with other special modes, however, some combinations are not possible.
mx4500_gb_trb.book 9 ページ 2005年12月1日 木曜日 午後1時56分 Problems Related to Copy Results Problem The image is too light or too dark. Point to check Solution Is the image too light or too dark? Select an appropriate exposure mode for the original being copied and adjust the exposure level manually. Has an appropriate exposure mode for the original type been selected? A satisfactory copy result can be obtained by selecting a suitable exposure mode for the original type.
mx4500_gb_trb.book 10 ページ 2005年12月1日 木曜日 午後1時56分 PRINTING This chapter provides solutions to possible printing problems. See the following table of contents to locate the appropriate page for your question or problem. Problems Related to Printing Operation • Printing does not take place.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 • Colour printing does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
mx4500_gb_trb.book 11 ページ 2005年12月1日 Problem Printing does not take place. 木曜日 午後1時56分 Point to check Solution Is the IP address selected correctly? (Windows) If the machine does not have a permanent IP address (the machine receives an IP address from a DHCP server), printing will not be possible if the IP address changes. Print the "All Custom Setting List" in the system settings and check the IP address of the machine. If the IP address has changed, change the port setting in the printer driver.
mx4500_gb_trb.book 12 ページ 2005年12月1日 Problem Printing does not take place. 木曜日 午後1時56分 Point to check Was a Notice Page printed? Solution A Notice Page will be printed to indicate the cause of the problem if a print job cannot be performed as specified and the cause is not shown in the display. Read the printed page and take appropriate action. For example, a notice page will be printed in the following situations. • The print job is too large to fit in memory.
mx4500_gb_trb.book 13 ページ 2005年12月1日 Problem A tray, finisher, or other peripheral device installed on the machine cannot be used. 木曜日 午後1時56分 Point to check Have the peripheral devices that are installed on the machine been configured in the printer driver? Solution Open the printer properties and click the [Auto Configuration] button on the [Configuration] tab. (Windows) * If auto configuration cannot be executed, see the Software Setup Guide.
mx4500_gb_trb.book 14 ページ Problem Part of the image is cut off. The image is upside down. 14 2005年12月1日 木曜日 午後1時56分 Point to check Solution Does the paper size specified by the job match the size of paper loaded in the tray? Make sure that the paper size setting matches the size of paper loaded in the tray. The paper size setting is selected as follows: Windows: On the [Paper] tab of the printer driver. If [Fit to Paper Size] is selected, check the loaded paper and the paper size setting.
mx4500_gb_trb.book 15 ページ 2005年12月1日 Problem Many nonsense characters are printed. 木曜日 午後1時56分 Point to check Is your computer or the machine in an unstable state? Solution If little free space remains in the memory or hard drive of your computer, or many jobs have been spooled on the machine and it has little free memory remaining, printed text may turn into nonsense characters. In this situation, cancel printing, restart your computer and the machine, and try printing again.
mx4500_gb_trb.book 16 ページ 2005年12月1日 木曜日 午後1時56分 SCANNING This chapter provides solutions to possible scanning problems. See the following table of contents to locate the appropriate page for your question or problem. Problems Related to Scanning Operation • Transmission does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 • An address cannot be specified.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
mx4500_gb_trb.book 17 ページ 2005年12月1日 Problem Transmission does not take place. An address cannot be specified. 木曜日 午後1時56分 Point to check Does the image file exceed the e-mail attachment limit set in the system settings (administrator)? If your administrator has set a limit on the size of transmitted files, a file that exceeds the limit cannot be transmitted. Check with your administrator. Did the image file exceed the file attachment size limit of your mail server? (When Scan to E-mail is used.
mx4500_gb_trb.book 18 ページ 2005年12月1日 Problem The received image file cannot be opened. 木曜日 午後1時56分 Point to check Solution Does the viewer program used by the recipient support the format of the received image data? The recipient may be able to open the file if you change the file type and compression mode selected at the time of transmission. Use a software program that is capable of opening the selected file type and compression mode.
mx4500_gb_trb.book 19 ページ 2005年12月1日 木曜日 午後1時56分 Problems Related to Scan Results Problem Point to check Solution The scanned image is clipped. Is the original scan size setting smaller than the actual original size? Set the scan size to the actual original size. If you have intentionally set a smaller size than the actual original size, note carefully the placement position of the selected scan size when placing the original.
mx4500_gb_trb.book 20 ページ 2005年12月1日 Problem 木曜日 午後1時56分 Point to check Solution JPEG was selected for the file type but the file was created as a TIFF file. Did you press the [BLACK & WHITE START] key ( ) to begin scanning? When [JPEG] is selected for the file type and the image is scanned in Mono 2, the file will be created as a TIFF file. To create the file as a JPEG file, change the colour mode to [Full Colour] and then press the [COLOUR START] key ( ). The image is too light or too dark.
mx4500_gb_trb.book 21 ページ 2005年12月1日 木曜日 午後1時56分 Problems Related to One-Touch Individual Keys / Group Keys Problem Point to check Solution A one-touch individual key or group key cannot be edited or deleted. If the key is an individual key, is the key included in a group? Remove the key from the group and then edit or delete the key.
mx4500_gb_trb.book 22 ページ 2005年12月1日 木曜日 午後1時56分 DOCUMENT FILING This chapter provides solutions to possible document filing problems. See the following table of contents to locate the appropriate page for your question or problem. • Document filing does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 • A filed data can not be printed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
mx4500_gb_trb.book 23 ページ 2005年12月1日 Problem 木曜日 午後1時56分 Point to check Solution A stored file has disappeared. Did you touch the [Print and Delete the Data] key to print a stored file? A file that is printed using the [Print and Delete the Data] key is automatically deleted after being printed. To print a file without deleting it, use the [Print and Save the Data] key. A file cannot be deleted.
mx4500_gb_trb.book 24 ページ 2005年12月1日 木曜日 午後1時56分 INSTALLATION This chapter provides solutions to possible installation problems. See the following table of contents to locate the appropriate page for your question or problem. • The software cannot be installed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 • The machine is not detected (when connected to a network). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
mx4500_gb_trb.book 25 ページ 2005年12月1日 Problem The plug and play screen does not appear (USB connection in Windows). 木曜日 午後1時56分 Point to check Solution Is the machine power on? When a USB cable is connected, make sure the power of the machine is "ON" and then connect a USB cable to the machine. When the machine is not powered on, switch on the main power switch and the [POWER] key ( ) in that order.
mx4500_gb_trb.book 26 ページ 2005年12月1日 木曜日 午後1時56分 The printer driver cannot be installed (Windows 2000/XP/Server 2003) If the printer driver cannot be installed on Windows 2000/XP/Server 2003, follow the steps below to check your computer settings. 1 Click the [start] button and then click [Control Panel]. 4 In Windows 2000, click the [Start] button, point to [Settings], and click [Control Panel].
mx4500_gb_trb.book 27 ページ 2005年12月1日 木曜日 午後1時56分 OTHER PROBLEMS This chapter explains how to resolve problems related to the general operation of the machine. Locate your question or problem in the table of contents below and refer to the appropriate page. Problems Related to Machine Operation • Specified machine functions cannot be used.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 • The operation panel cannot be used. . . . . . . . . . . . . . . . . . . .
mx4500_gb_trb.book 28 ページ 2005年12月1日 木曜日 午後1時56分 Problems Related to Machine Operation Problem Point to check Solution Specified machine functions cannot be used. Have functions been disabled by the administrator? Some functions may have been disabled in the system settings (administrator). Check with your administrator. When user authentication is enabled, the functions that you can use and page counts may be restricted in your user settings. Check with your administrator.
mx4500_gb_trb.book 29 ページ 2005年12月1日 Problem 木曜日 午後1時56分 Point to check Solution The operation panel cannot be used. Does the message "Call for service. Code:xx-xx*." appear in the display? *Letters and numbers appear in xx-xx. Make sure that the LINE indicator is not lit and that the DATA indicator is not blinking or lit and then switch off the [POWER] key ( ) and the main power switch. Wait at least 10 seconds and then switch the main power switch and the [POWER] key ( ) back on in that order.
mx4500_gb_trb.book 30 ページ 2005年12月1日 木曜日 午後1時56分 Problem Point to check The displayed bypass tray paper size is not correct. Is the bypass tray extension pulled out? Solution When loading paper in the bypass tray, be sure to pull out the extension to enable the paper size to be detected correctly. ☞ Illustration of the machine (H) (page 36) Problems Related to Paper Feeding and Output Problem The original misfeeds. The paper misfeeds.
mx4500_gb_trb.book 31 ページ 2005年12月1日 Problem The paper misfeeds. 木曜日 午後1時56分 Point to check Solution Is A5 (5-1/2" x 8-1/2") size paper loaded? Load A5 (5-1/2" x 8-1/2") size paper in tray 1 (the first tray), in tray 2 (the second tray), or in the bypass tray. * When loading A5 (5-1/2" x 8-1/2") size paper in tray 1 or tray 2, place the paper in the horizontal (A5R (5-1/2" x 8-1/2"R)) orientation.
mx4500_gb_trb.book 32 ページ 2005年12月1日 Problem Smudges appear on printed output. Toner does not adhere well or creases appear in the paper. 木曜日 午後1時56分 Point to check Solution Are you printing on pre-punched paper? If the printed image overlaps the punch holes, smudges may appear on the reverse side of the paper following one-sided printing, or on both sides following two-sided printing. Take care that the image does not overlap the punch holes.
mx4500_gb_trb.book 33 ページ 2005年12月1日 木曜日 午後1時56分 Problems Related to Peripheral Devices Problem Point to check Solution Is the USB device compatible with the machine? A non-compatible device cannot be used. Make sure that the device is compatible with the machine. Is the connected USB device recognized correctly? Use "USB-Device Check" in the system settings to check whether or not the device can be recognized. ➞ System Settings > "USB-Device Check" If it is not recognized, connect it once again.
mx4500_gb_trb.book 34 ページ 2005年12月1日 木曜日 午後1時56分 Problem Point to check Solution Stapling does not take place (including pamphlet stapling). Is the paper type setting of the selected paper tray set to heavy paper? Pamphlet stapling is not possible on heavy paper. (However, when cover insertion is selected, pamphlet stapling is possible when a single sheet of heavy paper is inserted for use as a cover.
mx4500_gb_trb.book 35 ページ 2005年12月1日 木曜日 午後1時56分 Other Problems Problem Point to check Solution The touch panel screen is difficult to view. Is the display contrast properly adjusted? Adjust the contrast using "Display Contrast" in the system settings. ➞ System Settings > "Default Settings" > "Display Contrast" You were logged out without having performed logout yourself.
mx4500_gb_trb.
mx4500_gb_trb.book 37 ページ 2005年12月1日 木曜日 午後1時56分 Back (I) Original placement position on the document glass Mark A5 or 5-1/2" x 8-1/2" B4 or B5 8-1/2" x 14" A4 or 8-1/2" x 11" A3 or 11" x 17" Mark B5R A4R or 8-1/2" x 11"R (J) Power plug (K) USB connector (A type) (L) USB connector (B type) (M) LAN connector The part indicated in the illustration is only to be handled by a service technician.
mx4500_gb_trb.
mx4500_gb_trb.
mx4500_gb_trb.
mx4500_gb_trb.
mx4500_gb_trb.