Specifications

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TROUBLESHOOTING
REMOVING THE SOFTWARE
In the event that you need to remove the printer driver or utilities, follow these steps:
Windows
1
Click the "start" button, and then click
"Control Panel".
On Windows 2000, click the "Start" button, select
"Settings", and then click "Control Panel".
2
Click "Add or Remove Programs".
• On Windows Vista/7, click the "Uninstall a
program".
• On Windows 2000, double-click the
"Add/Remove Programs" icon.
3
Select the driver or utility that you
wish to remove from the list, and click
the appropriate button to remove it.
For more information, refer to your operating
manual or to the help files for your operating
system.
4
Restart your computer.
DISPLAY MESSAGES
If a transmission error occurs when you send a scanned image, a message informing you of the error and an error
code will appear in the operation panel on the machine.
IF YOUR E-MAIL IS RETURNED
If a Scan to E-mail is not successfully transmitted, an e-mail informing you of this fact is sent to the return address
configured in the SMTP server. If this happens, read the e-mail and determine the cause of the error, and then
repeat the transmission.
Error Code Solution Page
CE-00
CE-01
Turn off the power and turn it back on. Consult with your network administrator to make
sure that no problems exist on the network or in the server. If the error is not cleared after
turning the power off and on, turn off the power and contact your dealer.
—
CE-02
CE-04
Server access denied.
The scanned image was not sent because a connection to the server could not be established.
Make sure that the SMTP server settings or FTP server settings in the Web page are correct.
The procedure for configuring the SMTP server is explained in "VARIOUS SERVER
SETTINGS", and the procedure for editing Scan to FTP destination information is
explained in "Editing and deleting programmed transmission destinations
".
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CE-03
The scanned image was not sent because the server was busy or there was too much
traffic. Wait briefly and then try again.
—
CE-05
The scanned image was not sent because the directory of the destination FTP server was not
correct. Make sure that the correct FTP server information is configured in the Web page.
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CE-09
The size of the scanned image file exceeds the upper limit set in "Maximum Size of File"
in the Web page. Reduce the number of original pages scanned into the file, or change
the upper limit set in "Maximum Size of File".
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CE-12
The maximum number of destinations that can be searched has been exceeded.
Increase the number of search characters to narrow the range of the LDAP search.
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MEMORY
FULL
The memory became full during scanning. Scan less pages, lower the resolution, or
change the colour mode so that the file size is smaller, and try scanning again.
For the scan mode settings, see "STORING SCANNING SETTINGS - Network
Scanning". (See Help in the Web page for explanations of each of the settings.)
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