Operation Manual, Troubleshooting

General Problems

THE FINISHER/SADDLE FINISHER DOES NOT

OPERATE

Check Solution

Does a message appear indicating

that you need to remove paper from

the stapler compiler?

n Remove all remaining paper from the stapler compiler.

Have functions been disabled by the

administrator?

n Check with your administrator.

Some functions may have been disabled in the setting mode.

STAPLING DOES NOT TAKE PLACE (INCLUDING

SADDLE STITCH)

Check Solution

Does a message appear instructing

you to check the staple unit?

n Remove jammed staples.

► Maintenance (page 8)

Does a message appear instructing

you to add staples?

n Replace the staple cartridge.

Do not forget to replace the staple case.

► Maintenance (page 8)

Is a different width of paper mixed in? n To perform mixed size stapling, using paper of the same width and select the

[Same Width] setting.

Stapling is not possible when paper of different widths are mixed together. When

copying, select [Same Width] for [Mixed Size Original] in [Others].

Are there more sheets than can be

stapled at once?

n For the maximum number of sheets that can be stapled, see "SPECIFICATIONS"

in Start Guide.

Is a paper size that cannot be stapled

included in the print job?

n For paper sizes that can be stapled, see "SPECIFICATIONS" in Start Guide.

Is the paper type setting of the tray

selected in the printer driver set to a

paper type that cannot be stapled?

n You must check the paper types that are set on the machine, and select a paper

tray that is set to paper* that can be used for staple printing.

Click the [Tray Status] button in [Paper Source] tab of the printer properties

window and check the paper type setting of each tray.

*Stapling is not possible on labels, tab paper, glossy paper, transparency film, or

envelopes. In addition, if "Disable Staple" is selected in the user type, stapling will

not be possible.