FAQ

Q What is the volume of Samsung 3.6 kWh AIO?
A In case of AIO3 series, the volume is 156 L.
Q What is the color of Samsung 3.6 kWh AIO?
A The color of the front of AIO3 series is similar blue and that of the body is white.
Q What is the level of noise?
A
The noise level of the Product is under 50 dB. It depends on the operation mode or the power value
of the product.
Q Does the product provide protection against lightning?
A
AIO3 series passed the safety certification tests. In the test, the surge testing is included so the
protection against lightning is expected to be possible.
Q Where can I find the product number and its serial number?
A You can find a sticker at the top of the ESS product.
Q How much can I save energy?
A
Energy saving depends on the weather, amount of insolation, and the type of PV module. For
example, when a 6 kWp PV has been installed, if it is not summer, you can expect generation of
approximately 24 kWh per day. The generated energy can be directly used, charged into the battery,
or sold to Grid. If the feed-in amount to Grid or self-consumption by the battery is high, it is
determined that the energy is saved by that much.
Q Where is the product warranty and product assurance?
A In the website portal (https://myess.samsungsdi.com), access [Customer Center > Download].
Q Can I get a fund from the government upon purchase of the product?
A
The funds vary depending on the policy of country and region. Contact the whole seller who is
selling the products.
Q Any special permission needs to be granted from the network administrator?
A
For product installation and registration, sign up is required. According to the type of member
registration, a special number or product serial number may be required.
Q Can I increase the product capacity?
A
It is impossible to increase the battery capacity. We are thinking of increasing the battery capacity
from the next model.
Q How much is the Useable capacity?
A
The battery’s DOD embedded in our 3.6kWh All-in-One is 5-95%. This means its useable capacity is
about 3.24kWh, which is 90% of battery capacity.
Q Is the cooling built-in within the product? How is the cooling?
A
There are two fans for the PCS, the batteries need no forced-ventilation. (AIO 3)
To know more about the fans, refer to User Manual.
Q Efficiency on the data sheet is 95%, are the batteries included in that calculation?
A
No, 95% here means the Euro efficiency. For more information on the other efficiencies, refer to
Technical Specifications in User Manual.
Q Is there a calculation tool online? For sizing the PV system?
A
Yes, it does. In Customer Center > PV Generator at the top, you can simulate the most optimal PV
module.
Q What is Three Phase Compensation ?
AIO 3
General