User's Manual

76
sht21e17.fm
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Appendix
■ When Asking for Repair
For repair, contact Secure cell phone support center.
■ Performance Parts for Repair
The Company retains performance parts for repair of
the SHT21 main unit and its peripheral devices for 6
years after discontinuation of production. “Performance
parts for repair” refers to parts required for maintaining
the functions of the product.
■ Warranty Card
At the store of purchase, thoroughly check and read
the name of the retailer, date of purchase and other
necessary details filled in on the warranty card, and be
sure to keep it in a safe place.
■ Secure cell phone support plus LTE
An after-sales service membership program on a
monthly basis called “Secure cell phone support plus
LTE” (monthly fee: 399 yen including tax) is available
for using your au terminal for a long time without
worries. This service expands coverage for many
troubles including malfunction, theft and loss. For
details of this service, check on the au homepage or
contact Secure cell phone support center.
After-Sales Service
During the
warranty period
Repairs will be done based on the <terms of
services of the free-of-charge repair
warranty> described on the warranty card.
Outside the
warranty period
We shall repair the product for a charge as
requested by the customer if repair renders
it usable.
memo
◎ Before handing in the product for repair, make a backup of
the contents of memory since they may disappear during
repair. Note that the Company shall not be liable for any
damages and loss of income should the contents of
memory be altered or lost.
◎ Recycled parts that meet the Company’s quality standards
are sometimes used for repair.
◎ au terminals collected by Replacement cell phone delivery
service which you used before are recycled to terminals for
replacement after repairs. Also parts replaced by au
after-sales service are collected and recycled by the
Company. They are not returned to customers.
memo
◎ You can apply for the membership only at the time of
purchasing your au terminal.
◎ Once you cancel the membership, you cannot reapply for it
until you purchase an au terminal next time.
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