Operation Manual, Troubleshooting

General Problems

PUNCHING DOES NOT TAKE PLACE

Check Solution

Does a message appear instructing

you to check the punch module?

n Dispose of punch scraps.

► Maintenance (page 8)

Is a different size of paper mixed in? n

Punching is not possible when different widths of paper are mixed together. To perform

mixed size punching, use paper of the same width and select the [Same Width] setting.

When copying, select [Same Width] for [Mixed Size Original] in [Others].

Is a paper size that cannot be

punched included in the print job?

n For the paper sizes that can be punched, see "SPECIFICATIONS" in Start Guide.

Is the tray selected in the printer

driver set to a paper type that cannot

be punched?

n Check the paper type settings in the machine and select a tray that has paper

that can be used for punching*. Click the [Tray Status] button in [Paper Source]

tab of the printer properties window and check the paper type setting of each tray.

*Punching is not possible on labels, tab paper, glossy paper, transparency film,

and envelopes. In addition, if "Disable Punch" is selected in the user type,

punching will not be possible.

THE STAPLING POSITION OR PUNCH POSITION

IS NOT CORRECT

Check Solution

Is the stapling position setting

correctly?

n Check the stapling position in "PREVIEW SCREEN".

Are the punching positions setting

correctly?

n Check the punch position in "PREVIEW SCREEN".

FOLDING DOES NOT TAKE PLACE

Check Solution

Did the administrator enable the

[Disabling of Duplex] setting?

n The paper folding function cannot be used when [Disabling of Duplex] is enabled

in the setting mode. Check with your administrator.

 In "Settings (administrator)", [System Settings] → [Common Settings]

→ [Condition Settings] → [Device Control] → [Disabling of Duplex].

Are you using a paper type that has a

specific front and reverse side?

n The folding function cannot be used with pre-printed paper, letterhead paper, or

other paper that has specific front or reverse sides.

When folding paper, use a paper type such as plain paper that does not have

specific front or reverse sides.