Operation Manual, Troubleshooting

36
CHECKLIST
Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode. When
user authentication is enabled, the functions that
you can use may be restricted in your user settings. Check with your administrator.
Problem Check Page
TRANSMISSION DOES NOT TAKE
PLACE
Is the telephone line connected securely? 37
Is the correct dial mode set for your line? 37
Is a busy signal received? 37
Did a communication error occur? 37
Does a message appear indicating that the memory is full? 37
Does the job status screen (completed jobs) or a transaction report
indicate that the transmission was not successful?
38
Did you place an original that is folded? 38
Are the sub-address and passcode correct? (When using F-code
communication)
38
THE TRANSMITTED FAX PRINTS
OUT BLANK AT THE RECEIVING
SIDE
Is the original placed face up or face down correctly? 38
If the receiving machine is using thermal paper, was the thermal paper
loaded with the wrong side out?
38
THE TRANSMITTED FAX IS
REDUCED BY THE RECEIVING FAX
MACHINE
Has the rotation sending been set? 38
TRANSMISSION DOES NOT BEGIN
AT THE SPECIFIED TIME
Is the machine's clock set to the correct time? 39
Is a transmission in progress? 39
PRINTING DOES NOT TAKE PLACE
AFTER RECEPTION
Does a password entry screen appear? 39
Has cut-off printing been disabled in the setting mode (administrator)? 39
Is forwarding (Inbound Routing function) enabled for a received fax? 39
Is the paper other than the size that can be printed by fax reception
loaded?
39
MANUAL RECEPTION/POLLING
RECEPTION ARE NOT POSSIBLE
Is little free memory remaining? 40
THE RECEIVED IMAGE IS FAINT Is the original that was faxed also faint? 40
THE MACHINE DOES NOT BEGIN
FAX RECEPTION
Has the reception mode been set to [Manual Reception] in the setting
mode?
40
Is little free memory remaining? 40
DIALING IS NOT POSSIBLE Is the extension telephone connected? 41
Is the external telephone enabled in setting mode? 41
Is the line busy? 41
YOU CANNOT TALK TO THE
OTHER PARTY
Did you dial using the speaker? 41
AN ADDRESS (A ONE-TOUCH
INDIVIDUAL KEY OR GROUP KEY)
CANNOT BE STORED
Has the maximum number of keys been stored? 42
AN ADDRESS (A ONE-TOUCH
INDIVIDUAL KEY OR GROUP KEY)
CANNOT BE EDITED OR DELETED
Is the key being used in a reserved transmission or a transmission in
progress?
42
Have functions been disabled by the administrator? 42
Has your administrator enabled a function that prevents
editing/deleting?
42
I WANT TO CHECK THE
SEND/RECEIVE HISTORY
Press the [Sending History] key. (Send history only) 42
Check with the [Job Status] key. 42
I DON'T KNOW HOW TO FORWARD
RECEIVED FAXES
Use the received fax forwarding settings in setting mode. 43
?
Fax Problems