User`s manual

11
Troubleshooting
Users might improperly operate the product due to their unfamiliarity with how to use the
product. Check the following items to resolve such issues. If issues cannot be resolved
using these procedures, please contact the service centre.
Problem Check Possible Solutions
The product is
not working.
• Is the power cord connected?
Check whether the power cord is plugged into
a 230 V to 240 V~, 50 Hz/60 Hz wall outlet.
• Is the Juicer assembled
correctly?
Assemble the product as described in this
user’s manual (refer to p. 6).
• Has the power gone off?
Assemble the product as described in this
user's manual (refer to p. 6).
• Have you operated the Juicer
for over 20 minutes?
Turn off the product. Wait for a while and
reactivate the product. If you want to use the
product continuously, pause the operation for
1 hour.
The juice is too
thick or thin.
• Did you assemble the rubber
pad correctly?
Assemble the rubber pad as described in
this user’s manual (refer to p. 5 ‘Rubber pad
installation’).
• Did you use fresh ingredients?
Overripe fruits or vegetables may clog in
the motor. If you want to use the overripe
ingredients, use them after soaking in mineral
water for 10 minutes or more.
• Did you put too many
ingredients or anything else
into the machine?
Do not put too many ingredients or any liquids
into the machine.
We recommend you to clean the machine after
1 kg of juicing.
Disassemble the Drum and wash it.
The Drum cover
is too hard to
open.
• How did you open the Drum
cover?
Press the REV button and open the Drum
toward “OPEN”.
*
Check directions when opening the drum.
The product
stops while in
operation.
• Did you force food into the
juicer?
Do not insert too much ingredients.
• Did you put the ingredients
with hard seeds?
Press the REV button for 2 to 3 seconds and
then press the ON button again.
*
After following the step above, if the
Squeezing Screw does not rotate, stop
using the product. Turn off the product,
disassemble and clean it. Then reassemble
and use your Juicer again.
The motor is
running with
loud noise and
shaking.
• Did you check that all parts
are assembled properly and in
correct position?
If the product is assembled properly, it is
normal to make noise in juicing from overripe
fruit and vegetables.
Turn the product off and clean the receptacle.
The receptacle is
vibrating in use.
• This is normal to make juice. If the product overheats, contact the local service
centre.