User`s guide

Software Related Problems 147
E-EQ-MX1RG-D MX1 Reference Guide
Software Related Problems
Consider the following:
• If an error message appears while you are using a software package, check the software
documentation first. It usually includes a troubleshooting section or summary of error
messages. If you cannot find the error message in the software documentation, look for
the message in the ROM-DOS documentation.
• If you cannot load a software package, the SRAM card (or diskette if using
REMSERVE.EXE) may be corrupt, try another card/disk. If you have received a bad
disk/SRAM card call the manufacturer for a new one.
• Some software may be incompatible with other software already installed. If the problem
continues, contact the manufacturer of the software program.
• Some software may require more time than the Video Timer parameter maximum value
(15 minutes) to install. In this case, press an arrow key or the spacebar to keep the MX1
“awake” until the software installation is complete.
• Be sure you have enough memory and hard disk space to handle the software being
installed.
IP Stack
If you cannot connect to the network or if you do not have any success using XPING try the
following:
1. Ensure that you have restarted your system, after making changes to any
configuration files. Changes to your configuration files will not take effect until
you restart your system.
2. Verify that you have a valid entry in the SOCKET.CFG file for IP addresses.
3. Ensure that network driver parameters and configuration files, such as NET.CFG,
have the correct entries.
4. Verify that your system files (AUTOEXEC.BAT and CONFIG.SYS) have the
correct entries. (Refer to Chapter 4, “System Configuration” for the correct
configuration of AUTOEXEC.BAT and CONFIG.SYS.)