Specifications

9
Troubleshooting chart (continued)
Remote control■
Symptom Possible cause
The remote control does
not operate.
● Is the AC power lead of the
unit plugged in?
Is the battery polarity
correct?
Is the battery dead?
Is the distance or angle
incorrect?
Does the remote control
sensor receive strong light?
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Tuner■
Symptom Possible cause
The radio makes unusual
noises continuously.
● Is the unit placed near the
TV or computer?
Is the FM aerial placed
properly? Move the aerial
away from the AC power
lead if it is located nearby.
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USB■
Symptom Possible cause
Device cannot be detected.
● Is there any MP3/WMA le
available?
Is the device properly
connected?
Is it an MTP device?
Does the device contain
AAC le only?
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Playback does not start. ● Is it a copyright protected
WMA le?
Is it a false MP3 le?
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Wrong time display.
Wrong le name display.
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Is Variable Bitrate le being
played back?
Is the File Name written
in Chinese or Japanese
characters?
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iPod, iPhone or iPad■
Symptom Possible cause
No sound is produced.
● The iPod, iPhone or iPad is
not playing.
The iPod, iPhone or iPad is
not properly connected to
the unit.
Is the AC power lead of the
unit plugged in?
●
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iPod, iPhone or iPad will not
charge.
● The iPod, iPhone or iPad is
not making full contact with
the connector.
Using iPod (3rd generation).
The iPod or iPhone is not
supported. Refer to page 7
for compatible models.
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“This accessory is not
made to work with iPhone”
or “This accessory is not
supported by iPhone”
appears on iPhone screen.
● The iPhone battery is low.
Please charge the iPhone.
iPhone is not properly
docked.
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Wi-Fi connection■
Symptom Possible cause
Wi-Fi network connection
failed.
● Is your router Wi-Fi
certied?
WPS-Pin and WPS-PBC
routers is not supported by
this unit.
Is the SSID broadcast on
the Wi-Fi router enabled?
Avoid using Wi-Fi channel
which is much overlapped
by the nearby Wi-Fi
network.
Is the unit placed near
a potential source of
interference which may
affect Wi-Fi signal, such as
microwave ovens?
Is your PC using a
Wi-Fi network? Ethernet
connection for AirPlay /
DLNA network setup is not
possible.
Do not use special
characters like ‘%, #, *’ to
rename your router or the
AirPlay device in the setting
menu.
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AirPlay / DLNA■
Symptom Possible cause
No AirPlay icon on Apple
AirPlay device or iTunes in
my PC.
● Is the unit joined to the
AirPlay network?
Is the Bonjour service in
your PC enabled before you
open iTunes?
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AirPlay connection failed
with Mac or PC.
● Firewalls and security
software must be disabled.
Is your network speed fast
enough? Other devices
connected to your home
router might need to be
turned off.
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Breaking of music
streaming.
● Restart your Apple AirPlay /
DLNA device or this unit.
Stop any internet content
browsing via your home
router.
Enable the Auto Channel
Scan Option on the Wi-Fi
router if available.
Enable the Wireless
Intelligent Stream Handling
(WISH) option on the Wi-Fi
router if available.
Enable the Quality of
Service (QoS) option on the
Wi-Fi router if available.
Other home routers must
be turned off.
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