Service manual

204 Troubleshooting ENWW

Jam causes

Occasionally, media can become jammed during a print job. The following are some of the

causes:

● Trays are loaded incorrectly or overfilled.

● Tray 2 or tray 3 is removed during a print job.

● The top cover is opened during a print job.

● The media that is being used does not meet HP specifications (see “Media specifications” on

page 34).

● The media that is being used is outside of the supported size range (see “Media

specifications” on page 34.)

Typical jam locations

Frequently occurring jams can be further categorized by their location in the printer. The four

major areas of the printer are the input area, the print-cartridge area, the paper access area, and

the output area. Because the pick-and-feed operation is almost identical for trays 1, 2, and 3,

jams in the input area follow the same pattern.

Jams can occur at four locations:

Note Find and remove the jammed media by using the instructions provided in this section. If the location

of the jam is not obvious, look first in the print-cartridge area.

If possible, avoid tearing the jammed media. Be sure to remove all torn pieces of media that remain

in the printer.

Loose toner might remain in the printer after a jam. This should clear after a few sheets have been

printed.

1 Output-bin areas (see “Output areas” on page 205)

2 Paper-access areas (applies only to the HP LaserJet 2300d printer,

HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer) (see “Paper-access area”

on page 206)

3 Input-tray areas (see “Tray 2 or tray 3 input area” on page 207)

4 Print-cartridge area (see “Print-cartridge area” on page 208)