Service manual

ENWW Chapter 7 Troubleshooting 193
41.5 UNEXPECTED
TYPE IN TRAY XX
alternates with
LOAD TRAY [XX]:
[TYPE] [SIZE]
The printer detected a paper type
different than what it was expecting.
1 Reload the tray with the correct
paper type.
2 Press (S
ELECT button) to
scroll to TRAY XX TYPE=.
Reconfigure the type in a tray
so that the printer uses a tray
that contains the type required
for the print job.
3 If the error does not clear, turn
the printer power off, and then
turn the printer power on.
49.XXYY
PRINTER ERROR
alternates with
To continue
turn off then on
A critical firmware error has
occurred.
XX represents a component code,
and YY represents a component-
specific error code.
Perform a cold reset (see page 229
for information about cold resets).
If the error persists, then try the
following actions:
1 Press C
ANCEL JOB to clear the
print job from the printer
memory. Turn the printer power
off, and then turn the printer
power on.
2 Try printing a job from a
different program. If the job
prints, go back to the first
program and try printing a
different file. (If the message
appears only with a certain
program or print job, contact
the software vendor for
assistance.
If the message persists with
different programs and print jobs, try
these steps.
1 Turn the printer power off.
2 Disconnect all cables to the
printer that connect it to the
network or computer.
3 Remove all memory DIMMs or
third-party DIMMs from the
printer.
4 Remove all EIO devices from
the printer.
5 Turn the printer power on.
If the error no longer exists, follow
these steps.
1 Install each DIMM and EIO
device one at a time, making
sure to turn the printer power
off and back on as you install
each device.
2 Replace a DIMM or EIO device
if you determine that it causes
the error.
3 Reconnect all cables that
connect the printer to the
network or computer.
Message Description Recommended action