Operation Manual, Troubleshooting

15
TROUBLESHOOTING
The recipient does not receive data
sent by e-mail (Scan to E-mail).
Check the Web page to see if a limit has been set for the size of image files sent
using Scan to E-mail (the factory default setting is "Unlimited"). A limit can be set
from 1 MB to 10 MB. Consult the administrator of the Web page to select a suitable
limit.
The amount of data that can be sent in one e-mail transmission is sometimes limited
by the administrator of the mail server. Even if the file size is within the limit
explained above, if it exceeds the limit set by the administrator of the mail server,
the file will not be delivered to the recipient.
Decrease the amount of data sent in the e-mail transmission (reduce the number of
pages scanned). (Ask your mail server administrator what the data limit is for one
e-mail transmission.)
Transmission takes a long time.
When there is a large amount of image information, the data file is also large and
transmission takes a long time.
The [COLOUR START] indicator or
[B/W START] indicator is not lit in the
USB Memory Scan mode.
The USB flash memory is not recognized or not inserted, or any device other
than USB flash memory is inserted in the USB port.
→ Check the USB port.
"Check the USB memory." appears in
the display during USB Memory Scan.
Any device other than USB flash memory is inserted in the USB port, the USB
flash memory is write-protected, or it was taken off during USB Memory Scan.
→ Check your USB flash memory and use it properly.
"Memory is full. Job is cancelled."
appears in the display during USB
Memory Scan.
The memory of the USB flash memory became full.
→ Use the USB flash memory with sufficient memory.
Problem Cause and solution