Owner's Manual
Troubleshooting
The
following problems
do
not always suggest a defect or malfunction
of
this
Player.
Refer
to the problems and lists of possible solutions below before calling for service.
Power
Problem
Possible causes and solutions
The
Player power cannot be turned
•
Is
the power cord firmly plugged into the AC outlet? (Page 19)
on.
• When the power cord
is
plugged into an AC outlet, press and hold POWER on the
Player until
"R
ESE
t" appears on the front panel display. Then, after the
ON/
STANDBY indicator
is
lit,
turn on the power. (Page 54)
• Press
POWER after the ON/STANDBY indicator turns on. (Page 20)
The Player power
is
turned off.
•
Is
"Auto Power Off" set
to
"Yes"? When "Auto Power Off"
is
set to "Yes", the
power
will
be automatically turned off after 10 continuous minutes of inactivity (no
playback). (Page 40)
Basic Operation
Problem
Possible causes and solutions
The remote control does not work.
• Use the remote control within its operating range. (Page 19)
• Replace the batteries. (Page 19)
• Reset the remote control.
- Press and hold 1 (the number button) first
arlO
then
ENTER
on the remote control
together for more than 5 seconds.
Cannot operate the Player.
• Are you operating the Player within the specified operating temperature range?
(Page 56)
Disc Playback
Problem
Possible causes and solutions
The Player cannot
playa
disc.
• Take out the disc and clean
it.
(Page
9)
• Make sure that the disc
is
loaded properly (aligned
in
disc tray and label-side up).
(Page 24)
• Make sure that region code on the disc matches that
of
this
Player.
(Page
6)
• Allow any condensation
in
or near the Player to dry. (Page
9)
• Check that the disc
is
recorded
in
the compatible
TV
system
(PAL
or
NTSC)
• The Player cannot play back video which was not recorded normally. (Page
6)
• Proper playback may be impossible due to the state
of
the disc recording, a
scratched, warped or dirty disc, the state of the pick-up, or compatibility issues
between this Player and the disc being used. (Pages
6,9)
• When the recorded time
of
a disc
is
unusually short, playback may not be possible.
• BD-REIR discs recorded
in
a format other than BDMVlBOAV cannot be played
back. (Page
6)
The disc
is
automatically ejected
• Make sure that the disc
is
loaded properly (aligned
in
disc tray and label-side up).
after closing the disc tray.
(Page 24)
• Take out the disc and clean
it.
(Page
9)
• Make sure that the disc
is
playable. (Page
6)
Video stops.
• Has the Player been subjected
to
shock or impact? Are you using
it
in
an
unstable
location? The Player will stop if it senses shock
or
vibration.
The Player makes a snapping sound
• The player may sometimes make a snapping sound when starting playback if
it
has
when starting playback
or
loading
not been operated
in
a while. These sounds are not malfunctions of the player but
a disc. are normal operating conditions.
Picture
Problem
Possible causes and solutions
No picture.
• Make sure that the cables are connected correctly. (Pages
14-16)
• Make sure that the connected TV
or
the
AV
receiver
is
set to the correct input.
(Pages
14-16)
• Take out the disc and clean
it.
(Page
9)
• Make sure that region code on the disc matches that
of
this
Player.
(Page
6)
• There
is
no picture from the HOMI output.
- Are the settings performed correctly? Please check the settings. (Page 39)
• There
is
no picture from the component video output.
- Are the settings performed correctly? Please check the settings. (Page 39)
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