Specifications

C
142 Troubleshooting
Sharp AR-C360P EFI Printing Guide - 142
Problems with Fiery Downloader
If this happens Try this
General problems. • Make sure you are using the latest version.
If you are updating your Fiery to new system software, delete the previous
version of Fiery Downloader from your Windows or Mac OS computer and
install the latest version to ensure full compatibility.
• Make sure the connection is configured correctly.
For instructions, see the User Software Installation Guide.
You cannot print an EPS
file using Fiery
Downloader.
• Try printing using the ‘showpage’ after EPS files (Windows) or
‘showpage’ (Mac OS) option in the Download PostScript File dialog
box.
This option adds a showpage PostScript language command at the end of
the print job. Certain applications omit this necessary command when they
generate EPS files. You must select the Append Showpage option when
printing EPS files generated by these applications.
If you continue having difficulties printing an EPS file with Fiery
Downloader, try printing the file from the application in which it was
created.
• Make sure the EPS file was saved without a preview image header.
Preview image headers are useful when images are placed in documents
with page layout applications, but they cause problems when images are
downloaded directly.
• Make sure the job does not contain a PostScript error.
Contact the operator or use Command WorkStation or Fiery Spooler to
check the job’s status. Jobs with a PostScript error appear with an Error
icon.
You have problems
downloading a font with
Fiery Downloader.
• Check with the administrator to make sure that the Direct
connection is enabled.
The Direct connection must be used to download fonts.
An extra blank page
prints after a Fiery
Downloader job.
• Turn off the ‘showpage’ after EPS files (Windows) or ‘showpage’
(Mac OS) option.
This option adds a special PostScript command that will cause an extra
blank page to print if it is not necessary.