Brother Laser Printer / Scanner / Copier P2500 User’s Guide Please read this manual thoroughly before using the printer. You can print or view this manual from the CD-ROM at any time, please keep the CD-ROM in a convenient place for quick and easy reference at all times.
TABLE OF CONTENTS TABLE OF CONTENTS DEFINITIONS OF WARNINGS, CAUTIONS, AND NOTES TO USE THE PRINTER SAFELY SHIPMENT OF THE PRINTER FOR TECHNICAL AND OPERATIONAL ASSISTANCE (FOR USA & CANADA ONLY) vi vi vii viii CHAPTER 1 ABOUT THIS PRINTER MAKE SURE ALL THE ITEMS ARE IN THE CARTON 1-1 CARTON CONTENTS 1-1 ABOUT YOUR PRINTER 1-2 FEATURES OF YOUR PRINTER 1-3 WHAT ARE THE AVAILABLE PRINTER OPTIONS CHOOSE A LOCATION 1-7 1-8 POWER SUPPLY 1-8 ENVIRONMENT 1-8 SYSTEM REQUIREMENTS FOR THE BROTHER PRIN
WHAT TYPE OF DOCUMENTS CAN THE DOCUMENT FEEDER HANDLE 1-18 HOW TO LOAD PAPER INTO THE PAPER CASSETTE 1-19 HOW TO LOAD A SHEET OF PAPER MANUALLY 1-21 HOW TO PRINT ON BOTH SIDES OF THE PAPER (MANUAL DUPLEXING) 1-26 HOW TO COPY 1-29 VARIOUS SETTINGS FOR COPY HOW TO SCAN 1-32 1-37 HOW TO SCAN FROM THE PAPER PORT® FOR BROTHER SOFTWARE (FOR WINDOWS® 3.
TABLE OF CONTENTS CHAPTER 2 OPTIONS OPTIONAL ACCESSORIES AND SUPPLIES 2-1 THE LOWER TRAY UNIT 2-2 INSTALLING PAPER IN THE LOWER TRAY UNIT HOW TO ADD EXTRA MEMORY HOW TO INSTALL AN ADDITIONAL MEMORY BOARD 2-3 2-4 2-5 WHAT IS THE BROTHER PRINT SERVER (NC-2010P) 2-8 FEATURES 2-8 CHAPTER 3 MAINTENANCE 3-1 HOW TO REPLACE THE TONER CARTRIDGE 3-2 HOW TO REPLACE THE DRUM UNIT 3-9 HOW TO CLEAN THE PRINTER CLEANING THE PRINTER EXTERIOR 3-14 3-14 HOW TO CLEAN THE PRINTER INTERIOR AND DRUM UNIT 3-16
CHAPTER 4 TROUBLESHOOTING 4-1 IDENTIFYING YOUR PROBLEM 4-1 SERVICE CALL INDICATIONS 4-2 ERROR MESSAGES THAT APPEAR ON THE LCD PANEL4-3 ERROR MESSAGE PRINTOUTS 4-5 PAPER HANDLING 4-6 PAPER JAMS AND HOW TO CLEAR THEM 4-7 HOW TO CLEAR A PRINTER JAM HOW TO CLEAR A DOCUMENT JAM OTHERS 4-8 4-11 4-12 FOR DOS USERS 4-12 FOR APPLE MACINTOSH COMPUTER USERS 4-12 IMPROVING THE PRINT QUALITY 4-13 HOW TO PRINT CORRECTLY 4-19 COPY 4-20 SCAN 4-21 FOR DOS USERS 4-21 iv
APPENDIX A-1 PRINTER TECHNICAL SPECIFICATIONS A-1 PRINTING A-1 COPYING A-2 SCANNING A-3 SPECIFICATION A-3 ELECTRICAL AND MECHANICAL A-4 PARALLEL INTERFACE SPECIFICATIONS A-5 UNIVERSAL SERIAL BUS (USB) INTERFACE A-7 RESIDENT FONTS A-8 REGULATIONS i INDEX v
TABLE OF CONTENTS Definitions of Warnings, Cautions, and Notes The following conventions are used in this User’s Guide: Warning Indicates warnings that must be observed to prevent possible personal injury. ! Caution Indicates cautions that must be observed to use the machine properly or prevent damage to the machine. ✒ Note Indicates notes and useful tips to remember when using the machine.
Shipment of the Printer If for any reason you must ship your Machine, carefully package the Machine to avoid any damage during transit. It is recommended that you save and use the original packaging. The Machine should also be adequately insured with the carrier. ! Caution When shipping the Machine, the DRUM UNIT assembly including the TONER CARTRIDGE must be removed from the Machine and placed in the plastic bag.
(For USA & CANADA Only) For technical and operational assistance, please call: In USA 1-800-276-7746 (outside California) 949-859-9700 Ext. 329 (within California) In CANADA 1-800-853-6660 514-685-6464 (within Montreal) If you have comments or suggestions, please write us at: In USA Printer Customer Support Brother International Corporation 15 Musick Irvine, CA 92618 In CANADA Brother International Corporation (Canada), Ltd. - Marketing Dept.
CHAPTER 1 ABOUT THIS MACHINE CHAPTER 1 ABOUT THIS PRINTER Make Sure All the Items Are in the Carton Carton Contents When you unpack the printer, check to see that you have all of the following items: Document support Document support extension Drum unit assembly (with toner cartridge included) AC power cord Printer Documents Paper cassette CD-ROM Fig. 1-1 Printer Carton Contents Carton Contents may differ from one country to another.
About your printer Automatic document feeder Control panel Document support extension Tray extension flap Manual feed paper guides Front cover Paper cassette Manual feed slot Fig. 1-2 Front View Rear cover AC power inlet USB (Universal Serial Bus Interface) connector Power switch Parallel Interface connector Fig.
CHAPTER 1 ABOUT THIS MACHINE Features of your printer ❏ Full Copier Function Multiple copies are easy to print using the Sort key on the control panel. For more information, see “How to Copy” in this Chapter. ❏ High Resolution and Fast Printing Speed True 600 x 600 dpi with microfine toner and up to 12 pages per minute (ppm) print speed (using A4 or Letter size paper).
❏ Sophisticated Viewer and Document management Software TM ‘Wordcraft Unimessage Pro’ (For other Countries) Wordcraft UnimessageTM Pro Viewer is a sophisticated viewer for displaying and editing graphic files. In addition to the usual image editing functions (object drawing, annotations, highlighting, etc.
CHAPTER 1 ABOUT THIS MACHINE ❏ Printer Status Monitor for USB interface cable or LPTx port users only (For Windows 95/98 users only) The printer driver can monitor the status of your printer using bi-directional parallel communications. The use of a high quality IEEE 1284 compliant bi-directional parallel printer cable is recommended. The printer status monitor program can show the current status of your printer. If an error occurs, the status monitor will let you know what to correct.
❏ Environment-Friendly Economy Printing Mode This feature will cut your printing cost by saving toner. It is useful to print draft copies for proof-reading. You can select economy modes through the Windows printer driver supplied with your printer. Sleep Mode (Power Save Mode) When the printer is not used for a certain period of time, it goes into sleep mode to reduce power consumption. The printer consumes less than 10 Watts when in sleep mode.
CHAPTER 1 ABOUT THIS MACHINE What Are the Available Printer Options ❏ Lower Tray Unit (LT-400) A lower tray unit expands the paper source capacity. You can load extra paper and switch between the upper and lower paper sources automatically. See “The Lower Tray Unit” in Chapter 2. ❏ Memory Board The printer has 4.0 Mbytes of standard memory. You can add one board of additional memory.
Choose a Location Please take note of the following before using the printer. Power Supply • • • • Use the printer within the specified power range. AC power: ±10% of the rated power voltage in your country Frequency: 50 Hz (220 V– 240 V) or 50/60 Hz (110–120 V) The power cord, including extensions, should not exceed 5 meters (16.5 feet). Do not share the same power circuit with other high-power appliances, particularly an air conditioner, copier or shredder.
CHAPTER 1 ABOUT THIS MACHINE • Do not place the printer near devices that contain magnets or generate magnetic fields. • Do not subject the printer to strong physical shocks or vibrations. • Do not expose the printer to open flames or salty or corrosive gasses. • Do not place objects on top of the printer. • Do not place the printer near an air conditioner. • Keep the printer horizontal when you move it. • Do not cover the vents in the side cover.
What Type of paper can I use Media Type Paper type Cut sheet Paper cassette (standard) Transparency Cut sheet Manual feed slot Envelope Organizer Transparency Label Custom sizes Optional lower paper cassette cut sheet Paper size letter, A4, ISO B5, Executive, A5, A6, legal (USA and Canada Only) A4 and letter letter, A4, B5 (JIS/ISO), Executive, A5, A6, legal COM 10, Monarch, C5, DL and ISO B5 Day-Timer® J, K, L A4, Letter A4, Letter 70-216 x 116-356 mm, 2.75-8.5 x 4.
CHAPTER 1 ABOUT THIS MACHINE Manual feed slot Basis Weight Caliper Moisture Content Cut Sheet 64 to 157 g/m2 (17 to 42 lb.) 0.08 to 0.2 mm (±0.003 to ±0.008 in.) 4% to 6% by weight Envelope 75 to 90 g/m2 single thickness (20 to 24 lb.) 0.084 to 0.14 mm (0.0033 to 0.005 in.) single thickness 4% to 6% by weight ✒ Note We recommend you only use labels or transparencies that are designed for use in laser printers.
Paper Capacity Multi-purpose paper cassette A4/Letter paper: Transparency: Approx. 250 sheets of 80 g/m2 (21 lb.) Up to 27 mm (1.06 inch) in height (up to the mark) 10 sheets Printing to the front output tray (pages are face down) A4/Letter paper: Approx. 150 sheets of 80 g/m2 (21 lb.
CHAPTER 1 ABOUT THIS MACHINE Remarks about paper • • • • • • • • We recommend that you test paper, especially special sizes and types of paper, including heavy paper, on this printer before you purchase large quantities. Avoid using coated paper, such as vinyl coated paper. Avoid using preprinted or highly textured paper. For optimum print quality, use a recommended type of paper, especially for plain paper and transparencies.
Labels / Transparencies • • Avoid feeding labels with the carrier sheet exposed, or your printer will be damaged. We recommend that you use only labels and transparencies that are designed for use in laser printers. Special Paper • • • Before using paper with holes, such as organizer sheets, you must fan the stack well to avoid paper jams and misfeeds. Do not use organizer sheets that are stuck together. The glue that is used might cause damage to the printer .
CHAPTER 1 ABOUT THIS MACHINE Envelopes The following types of envelopes are not recommended.
Print Mode The figure below shows the physically printable area. 6.35 mm 6.35 mm 4.2 mm 5.1 mm Unprintable area Fig. 1-6 Printable Area Copy Mode The figure below shows the physically uncopyable area. 2.0 mm 2.0 mm 2.0 mm 4.23 mm 2.0 mm 4.23 mm 4.23 mm 4.23 mm Uncopyable area Uncopyable area Fig.
CHAPTER 1 ABOUT THIS MACHINE Scan Mode The figure below shows the physically unscannable area. 1.4 mm 1.4 mm 4.3 mm 4.0 mm 4.3 mm 4.0 mm 4.23 mm 4.0 mm Unscannable area Unscannable area Fig.
What Type of documents can the Document Feeder Handle The document feeder can handle documents that have the following specifications. Document size: 148-216 mm wide, (5.8 - 8.5 inches) 100-360 mm long, (3.9 - 14.1 inches) Document Basis Weight: 64 to 90 g/m2 (17.1 to 24 lb.) Document Thickness: 0.07mm to 0.12mm Paper Capacity A4/Letter paper: Approx. 30 sheets of 75 g/m2 (20 lb.) ! Caution • Do not load labels in the document feeder. • Do not load transparencies in the document feeder.
CHAPTER 1 ABOUT THIS MACHINE How to Load Paper into the Paper Cassette ☛ 1. Pull the paper cassette completely out of the printer . Fig. 1-9 Pull out the paper cassette ☛ 2. Slide the width and length paper adjusters of the paper cassette to fit the size of paper you want to load. Ensure that the paper guide catches locate correctly in the slots Fig.
☛ 3. Load paper into the paper cassette. Make sure that the paper is flat in the cassette at all four corners. Fig. 1-11 Load the paper ✒ Note Do not load more than 250 sheets of paper (80 g/m2) in the cassette, or paper jams may occur. Paper should be loaded up to the indicated maximum on the paper height guide. Fig. 1-12 Paper Lines ☛ 4. Slide the paper cassette into the printer. Make sure it is inserted completely into the printer. ☛ 5.
CHAPTER 1 ABOUT THIS MACHINE How to Load a Sheet of Paper Manually ✒ Note Use both hands to insert the paper into the manual feed slot. When you insert paper into the manual feed slot, the printer automatically turns on the manual feed mode. You may also view the technique of loading one sheet of paper manually in the instructional video on the supplied CD-ROM. ☛ 1. Select manual feed mode in the printer driver. Fig.
® Fig. 1-14 Select manual feed mode for Windows NT 4.0 ☛ 2. Send the print data to the printer .
CHAPTER 1 ABOUT THIS MACHINE ☛ 3. Use both hands to slide the manual feed slot paper guides to the width of paper you will use. Fig. 1-15 Slide the width of the manual feed slot paper guides to fit the paper width ☛ 4. Insert the paper into the manual feed slot with both hands until the front edge of the paper touches the paper feed roller. Hold the paper in this position until the printer feeds the paper in automatically a short distance and then let go of the paper. Fig. 1-16 Insert the paper ☛ 5.
To print on thicker paper and card stock When the rear cover is lifted up, the printer has a straight paper path from the manual feed slot to the rear of the printer. Use this paper feed and output method when you want to print on thicker paper or card stock. ☛ 1. Select manual feed mode in the printer driver. ☛ 2. Send the print data as usual. ☛ 3. Lift up the rear cover at the back of the printer . Fig. 1-17 Lift up the rear cover ☛ 4.
CHAPTER 1 ABOUT THIS MACHINE ☛ 5. Use both hands to insert the paper into the manual feed slot, until you feel the front edge of the paper touch the paper feed roller. Hold the paper in this position until the printer feeds in the paper a short distance, then let go of the paper. ☛ 6. After the printer ejects the printed page, insert the next sheet of paper as in step 5 above. The printer will wait until you insert the next sheet of paper.
How to Print on Both Sides of the paper (Manual Duplexing) The supplied printer drivers for Windows® 95/98, Windows® 3.1x and Windows NT® 4.0 all enable manual duplex printing. For more detailed information, please see the Help text in the printer driver. Guidelines for printing on both sides of the paper 1 If the paper is too thin, it may wrinkle. 2 If the paper is curled, straighten it and then place it in the paper cassette. 3 Use regular paper. Do not use bond paper.
CHAPTER 1 ABOUT THIS MACHINE To print on both sides of the paper from the paper cassette ☛ 1. From the driver, select the required manual duplex print mode. ☛ 2. The printer will print all the even numbered pages first. ☛ 3. Remove the printed even numbered pages from the output tray. Re-insert them in the paper cassette, with the side to be printed (blank side) face down, and the top edge toward you. Follow the instructions on the computer screen. Fig.
To print on both sides of the paper from the manual feed slot • • • ! Caution Before re-inserting the sheets, straighten them, to prevent paper feed errors. We do not recommend using very thin or very thick paper. When you use the Manual Duplex function, it is possible that paper jams may occur or print quality might not be satisfactory. If a paper jam has occurred, please see ‘PAPER JAMS and how to clear them’ in Chapter 4. ☛ 1.
CHAPTER 1 ABOUT THIS MACHINE How to Copy The printer allows you to make high-quality photocopies. Always make sure that paper is loaded in the paper cassette before making copies. ☛ 1. Set the width of the document feeder paper guides using both hands to the paper width to be used. ☛ 2. Insert the original document face down in the Document Feeder. Fig. 1-21 Insert the original document The following message appears on the control panel to indicate that the printer is ready to copy or scan.
When you make a copy on paper fed from the manual feed slot, insert the print sheet of paper into the manual feed slot after setting your original documents. ☛ 3. You can select the following settings using the buttons on the control panel. To clear a setting, press the Clear button.
CHAPTER 1 ABOUT THIS MACHINE To stop copying, press the Stop button. STOP KEY PRESSED When the message below is displayed, press the Stop key again to eject the paper from the scanner feeder. PRESS STOP KEY You can reset all settings except the Paper size setting to their defaults for copying if you press the Clear button before copying.
Various settings for copy You can set various settings that are effective only for the next copy, after that the settings are cleared. The number of copies should be set last after the following settings have been made. Enlarge/Reduce You can make an enlarged or reduced copy by pressing the Enlarge/Reduce button, and then selecting an enlargement or reduction ratio. You can reduce to 78%, 50% and manual. or You can enlarge to 120%, 150% and 200% and manual.
CHAPTER 1 ABOUT THIS MACHINE The Enlarge/Reduce function works as shown in the figure below. Enlarge Reduce Fig. 1-22 Enlarge and Reduce If the original document is larger than the print sheet size, you can change the reduction ratio automatically. For example, you might want to print an original A4 size document on B5 size paper.
Density Adjust the density by pressing the Density button to alter the number of blocks on the display as shown below. -❚❚❚❚❚❚❚❚ + Light Dark Options Makes Copies and changes the layout on the print sheet. For example: 4 in 1 1 in 2x2 ABCD AB CD A Fig.2-23 Printing layout Before pressing the Copy button, select the paper size setting to match the size of paper in the paper cassette.
CHAPTER 1 ABOUT THIS MACHINE Paper Size ✒ Note • This setting is for changing the size of paper in the paper cassette or for print media loaded from the manual feed slot. • The Paper size selection is effective only when you copy using ‘Enlarge/Reduce’ copy or ‘Options’ . ☛ 1. Place the original document face down in the Document Feeder. ☛ 2. Use the Paper size button to select the paper size of your print media. You can select ☛ 3.
Sort You can select STACK or SORT when making multiple copies. Sort 3 3 2 3 2 1 3 2 1 2 1 1 Stack 3 1 2 2 1 1 1 Fig.
CHAPTER 1 ABOUT THIS MACHINE How to scan ® How to scan from the Paper Port for Brother Software (for ® Windows 3.1x/95/98/NT users in USA/Canada) ☛ 1. Launch the PaperPort® for Brother application. ✒ Note • It is recommended that “MFL ProControl Center” and “Brother 3in1 Resource Manager” always run when you use the scan function.
☛ 4. Press the Start button. The scanned image will be shown on the desktop with the name ‘Untitled-x’. For further information about ‘PaperPort’, refer to the On-line Help in the application.
CHAPTER 1 ABOUT THIS MACHINE Scanning from TWAIN compliant applications The printer provides you with a TWAIN compliant scanner driver. This allows you to use the printer as scanner from any TWAIN compliant application such as PaperPort and Adobe Photoshop. ☛ 1. Launch the application you wish to use. ☛ 2. Select the ‘Select Source’ menu. ☛ 3. Select the ‘TWAIN_32 Brother P2500’ or ‘Brother P2500’ and click Select. ☛ 4. Select the “Acquire” menu. ☛ 5.
Scanning from Control Panel (For Windows 95/98/NT4.0 only) This function makes it easy to scan from the printer control panel. ✒ Note When the “MFL ProControl Center” and “Brother 3in1 Resource Manager” are not running in the Task Tray, the buttons for ‘Scan to File’ and ‘Scan to Email’ do not work. Please use these functions after running these programs. Scan to File ☛ 1. Insert the original document face down in the Document Feeder. ☛ 2. “Brother MFL ProControl Center” window appears on your PC.
CHAPTER 1 ABOUT THIS MACHINE Scan to Email ☛ 1. Insert the original document face down in the Document Feeder. ☛ 2. Press the Scan to Email button ☛ 3. The Mailer launches automatically with the file you scanned attached to the mail.
How to scan from the UnimessageTM Pro Viewer Software (for Windows® 95/98/NT users in other Countries) ☛ 1. Launch the Unimessage Pro Viewer software. ✒ Note • It is recommended that the “Brother 3in1 Resource Manager” is always running when you use the scan function. • Make sure that ‘Select Source’ in the File menu in your application is selected to the P2500 if you have had another scanner application installed other than the Brother HL-P2500. ☛ 2.
CHAPTER 1 ABOUT THIS MACHINE ☛ 6. If required repeat step 2 to 5 to scan more pages. ☛ 7. Select the pages from the left column you want to use and click the Add button to include them in your document then click the OK button. The scanned image will be shown in the Unimessage Pro ‘Scanned images’ folder. For further information about ‘Unimessage Pro’, refer to the On-line Help in the application.
Scanning from TWAIN compliant applications The printer provides you with a TWAIN compliant scanner driver. This allows you to use the printer as scanner from any TWAIN compliant application such as Unimessage Pro and Adobe Photoshop. ☛ 1. Launch the application you wish to use. ☛ 2. Select the ‘Select Source’ menu. ☛ 3. Select the ‘TWAIN_32 Brother P2500’ or ‘Brother P2500’ and click Select. ☛ 4. Select the “Acquire” menu. ☛ 5.
CHAPTER 1 ABOUT THIS MACHINE Scanning from the HL-P2500 Control Panel This function makes it easy to scan from the printer control panel. ✒ Note When the “Brother 3in1 Resource Manager” is not running in the Task Tray, the ‘Scan to File’ and ‘Scan to Email’ buttons do not work. Please use these functions after making sure the Resource Manager program is running. Scan to File ☛ 1. Insert the original document face down in the Document Feeder. ☛ 2. Press the Scan to File button.
Functions of the Buttons on the control panel This section refers to the following Buttons on the printer control panel. Alarm Scan Copy Scan to Email Enlarge/ Reduce Scan to File Density Print Data Paper Size 2 3 4 5 6 Stop 7 Job Cancel Document Type 1 Option 8 9 Sort Clear Copy 0 Fig. 1-25 Control panel For detailed information on the operation of the following buttons on the control panel, please see “How to copy” in this Chapter.
Special Function There are some special functions that can be accessed by using the buttons on the control panel as described below. * 1. Turn the power switch off. * 2. Turn the power switch on while holding down the Job cancel button. * 3. Select the number of the following available functions by using the 10 numeric keys.
What do the LED indications mean This section refers to the following LEDs on the printer control panel. Alarm LED The Alarm LED indicates a printer error status. LED On Status The printer has detected an error. When the Alarm LED is on and the printer has detected and error condition, refer to the ‘Error Messages that Appear on the LCD Panel’ section in Chapter 4 and clear the problem and make the printer ready to print. Data LED LED On Blinking ✸ Status Print data remains in memory.
CHAPTER 2 OPTIONS CHAPTER 2 OPTIONS Optional Accessories and Supplies This printer has the following optional accessories and supplies, you can increase the capabilities of the printer with these items.
The Lower Tray unit The lower tray unit is an optional device that functions as a third paper source. It can contain a maximum of 250 sheets of paper (80 g/m2). To obtain the optional LT-400 lower tray unit, please consult the dealer or store where you purchased the printer. Fig. 2-1 Loading Paper in the Lower Tray Unit With the lower tray unit installed, load paper into the lower paper cassette in exactly the same way as you load paper in the upper paper cassette.
CHAPTER 2 OPTIONS Installing paper in the Lower tray unit ☛ 1. When you load paper in the Lower tray unit, press the Paper size button while holding down the Stop button. The ‘OPTION CASSETTE’ message appears on the LCD. ☛ 2. Press the Paper size button again, and then the ‘USE CASSETTE #2’ message appears on the LCD panel. ☛ 3. Press the 2 button of the 10 numeric keypad and then select the paper size for the Lower tray unit using the Paper size button. Change the paper tray to use to feed paper ☛ 1.
How to Add extra Memory The printer has 4 Mbytes of standard memory and a slot for optional additional memory. The memory can be expanded up to a total of 12 or 20 Mbytes by installing the optional memory board. The printer can recognize 8MB (ME-8000) or 16MB (ME-16000) of optional memory. Be careful to purchase the appropriate memory board for your needs. The memory board is located on the main control board inside the printer.
CHAPTER 2 OPTIONS How to install an additional memory board To install the memory board, follow these steps: ☛ 1. Turn off the power switch and unplug the AC cord from the AC outlet. Disconnect the interface cable from the printer. Fig. 2-2 Unplug the AC Cord and Disconnect the Interface Cable ! Caution Be sure to turn off the power switch and unplug the AC cord to the printer before installing or removing the memory board to/from the main controller PCB.
☛ 2. Remove the two screws securing the rear cover and pull out the access cover. Fig. 2-3 Removing the Main Controller access cover ☛ 3. Unpack the memory board and hold it by its edge. ! Caution Memory boards may be damaged by even a small amount of static electricity. Do not touch the memory chips or the board surface. When handling the board and before installing or removing it, wear an antistatic wrist strap, or frequently touch the surface of the antistatic package or bare metal on the printer.
CHAPTER 2 OPTIONS ☛ 4. To install the memory board onto the main control board, use the supplied spacer and plug the board into the upper left connector of the main control board. Fig. 2-4 Install the Memory Board ☛ 5. Secure the access cover with the two screws. ☛ 6. Refit the rear cover. ☛ 7. Reconnect the interface cable from your computer. Plug the power cord into the AC outlet and turn on the power switch. ☛ 8.
What is the Brother print server (NC-2010p) An optional Network print server Brother NC-2010p is available, which allows your printer to be connected to your network via the parallel interface. Brother print servers allow multiple host computers to share a Brother printer on a 10 Mbit Ethernet network. Any user can print their job as if the printer was directly connected to their computer.
CHAPTER 2 OPTIONS Very high performance Superior network and printer management: - BRAdmin and BRAdmin32 Windows-based Management utilities. SNMP MIB I and MIB II over IP or IPX Remote console management via DEC NCP, TELNET or NetWare.
CHAPTER 3 MAINTENANCE CHAPTER 3 MAINTENANCE The following are maintenance messages that appear on the LCD display. These messages prompt you to replace each of the consumables before they run out.
How to Replace the Toner Cartridge The printer, when the Standard capacity toner cartridge is used, can print approximately 3,000 pages at 5% coverage on A4/Letter size paper with one toner cartridge. When the High capacity toner cartridge is used, approximately 6,000 pages can be printed under the same conditions. When the toner LED comes on and the ‘TONER EMPTY’ message appears on the LCD, replace the toner cartridge. ✒ Note • Actual page count will vary depending on your average document type. (i.e.
CHAPTER 3 MAINTENANCE The toner cartridge is replaced in the following way. You can also view the toner cartridge replacement method in the instructional video on the supplied CD-ROM: ☛ 1. Open the front cover. Pull out the drum unit assembly. Fig. 3-1 Removing the Drum Unit ! Caution We recommend to put the drum unit assembly on a piece of cloth or disposable paper in case you accidentally spill or scatter the toner.
☛ 2. Place the drum unit assembly containing the old toner cartridge on a flat, horizontal surface and pull the toner cartridge out of the drum unit assembly while pushing the lock lever down with your right hand. Hold down this lock lever Fig. 3-3 Removing the Old Toner Cartridge ! Caution Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. ☛ 3.
CHAPTER 3 MAINTENANCE ☛ 4. Remove the yellow protective cover. Fig.
! • • • • • • Caution Wait to unpack the toner cartridge until immediately before you are ready to install it in the printer. If toner cartridges are left unpacked for a long period of time, the toner life is shortened. If an unpacked drum unit is subjected to excessive direct sunlight or room light, the drum unit may be damaged. You can only use a genuine Brother toner cartridge which is specially formulated to ensure top print quality.
CHAPTER 3 MAINTENANCE ☛ 5. Install the new toner cartridge into the drum unit until it clicks into place. The lock lever should automatically jump to this position. X Fig. 3-8 Installing the Toner Cartridge into the Drum Unit ☛ 6. Clean the primary corona wire inside the drum unit by gently sliding the blue tab back and forth to the right end and left ends several times. Return the tab to the Home position before reinstalling the drum unit assembly. Home position Fig.
☛ 7. Re-install the drum unit assembly into the printer and close the front cover.
CHAPTER 3 MAINTENANCE How to Replace the Drum Unit The printer uses a drum unit to create the print images on paper. When the ‘CHANGE DRUM SOON’ message appears on the LCD display, it indicates that the drum unit is near the end of its life. Purchase a new drum unit to replace the current one. ! Caution • When removing the drum unit, handle it carefully because it contains toner. • You should clean the printer when you replace the drum unit.
Follow these steps to replace the drum unit. You can also view the drum unit replacement method in the instructional video on the supplied CD-ROM: ☛ 1. Open the front cover of the printer and pull out the drum unit assembly. Fig. 3-11 Removing the Drum Unit assembly ! Caution To prevent damage to the printer from static electricity, do not touch the electrodes shown below.
CHAPTER 3 MAINTENANCE ☛ 2. Place the drum unit assembly on a flat, horizontal surface, and pull the toner cartridge out of the drum unit assembly while holding down the lock lever with your right hand . Hold down this lock lever Fig. 3-13 Removing the Toner Cartridge ✒ Note • Discard the used drum unit according to local regulations. If you are not sure of them, consult your local dealer/retailer. Be sure to seal up the drum unit tightly so that toner powder does not spill out of the unit.
☛ 4. Install the toner cartridge into the new drum unit until it clicks into place. For more information, see “How to replace the toner cartridge” earlier in this chapter. The lock lever should automatically jump to this position. X Fig.3-14 Install the Toner Cartridge into the Drum Unit ☛ 5. Install the new drum unit assembly into the printer. Fig. 3-15 Installing the Drum Unit Make sure the printer is turned on, the front cover is closed and the LCD message indicates ‘READY’.
CHAPTER 3 MAINTENANCE ☛ 6. To reset the page counter, open the front cover and press the Clear button. ! Caution Do not reset the page counter when you replace the toner cartridge. ☛ 7. When ‘REPLACE DRUM?’ appears on the LCD, press 1 with the front cover open. ☛ 8. Close the front cover when the displays shows ‘ACCEPTED’ .
How to Clean the Printer Clean the printer exterior and interior periodically. If printed pages get stained with toner, clean the printer interior and drum unit. Cleaning the Printer Exterior ✒ Note Clean the printer exterior as described in the following instructions. This is also shown in the instructional video on the supplied CD-ROM. ☛ 1. Turn off the power switch and unplug the power cord. Warning There are high voltage electrodes inside the printer.
CHAPTER 3 MAINTENANCE ☛ 2. Use a damp cloth for cleaning. ! Caution Use water or neutral detergents for cleaning. Cleaning with volatile liquids such as thinners or benzene will damage the surface of the printer. ☛ 3. Wipe dirt and dust away from the printer exterior with the damp cloth and allow the printer to dry completely before you turn the power on again. ☛ 4. Plug in the power cord and turn on the power switch.
How to clean the Printer interior and drum unit ✒ Note Clean the printer interior and the drum unit as described in the following instructions. This is also shown in the instructional video on the supplied CDROM. ☛ 1. Turn off the power switch and unplug the power cord. Warning There are high voltage electrodes inside the printer. Before cleaning the printer, make sure you have turned off the power switch and unplugged the power cord from the outlet. Fig. 3-17 Turning off the Switch and Unplugging ☛ 2.
CHAPTER 3 MAINTENANCE Warning After you have just used the printer, some internal parts of the printer are extremely HOT. When you open the front or rear cover of the printer, never touch the shaded parts shown in the following illustrations. High Temperature High Temperature Front view Rear view Fig. 3-18 Inside the Printer ☛ 4. Gently wipe the scanner window with a soft dry cloth. Scanner Window Fig.
! Caution • Do not touch the scanner window with your fingers. • Do not wipe the scanner window with cleaning alcohol (isophorol). • Handle the drum unit carefully because it contains toner. If toner scatters and your hands or cloths get dirty, wipe or wash it off with cold water immediately. ✒ Note We recommend that you place the drum unit on a piece of cloth or disposable paper in case you accidentally spill or scatter toner. ☛ 5.
CHAPTER 3 MAINTENANCE ☛ 7. Install the drum unit assembly into the printer. See the section “How to replace the drum unit” earlier in this Chapter. ☛ 8. Close the front cover. ☛ 9. Plug in the power cord and turn on the power switch.
How to clean the Document scanner ☛ 1. Turn off the power switch and unplug the power cord. ☛ 2. Open the control panel cover. Fig. 3-21 Open the cover ☛ 3. Wipe dirt off the printer with a slightly damp clean cloth.
CHAPTER 3 MAINTENANCE ☛ 4. Clean the white bar and the glass scanner cover under the white bar. Moisten a small, clean, soft, lint-free cloth with isopropyl alcohol and carefully remove dirt from the glass cover and the white bar. Fig. 3-22 Clean the document scanner ☛ 5. Close the control panel cover. ☛ 6. Plug in the power cord and turn on the power switch.
CHAPTER 4 TROUBLESHOOTING CHAPTER 4 TROUBLESHOOTING Identifying your problem First, check the following: • • • • • • The power plug is connected correctly and the printer is turned on. All of the protective parts have been removed. The toner cartridge and drum unit are installed correctly. The interface cable is securely connected between the printer and computer. The correct driver for the printer is installed and selected. The PC is set up to connect to the correct printer port.
Service Call indications If an unrecoverable error occurs, the LCD displays an error message and an error number. The printer indicates the need for a service call. MACHINE ERROR XX If you see any of these service call indications, turn off the power switch, wait a few seconds and then turn it back on and try to print again. If you cannot clear the error and see the same service call indication after turning on the printer, consult your dealer or Brother authorized service representative.
CHAPTER 4 TROUBLESHOOTING Error Messages that Appear on the LCD Panel If an error occurs, the printer indicates the error messages on the LCD panel display and turns the Alarm LED on. Find the error and take the appropriate action to correct it. The printer automatically recovers from most errors, but you may have to reset the printer with a button as described below. Error Message COVER OPEN Action • Close the front cover of the printer.
Error Message PRINTER JAM Action • A Paper jam has occurred in the printer. See ‘PAPER JAMS and how clear to them’. DOCUMENT JAM • A Paper jam has occurred in the document feeder. Refer to ‘PAPER JAMS and how to clear them’. TONER LOW • Purchase a new toner cartridge in order to be ready for when the Toner Empty message is indicated. TONER EMPTY • Please replace the toner cartridge. See to ‘How to replace the toner cartridge’ in Chapter 3 or view the instructional video on the CD-ROM.
CHAPTER 4 TROUBLESHOOTING Error Message Printouts The printer will report problems by printing an error message as defined in the following table. Take the corrective actions for the error message the Printout reports. Error Message RESOLUTION ADAPTED (The printer has printed the document at a reduced resolution.) Action • If you want to print without reducing the resolution, reduce the complexity of your document. • Expand the printer memory by adding a Memory Expansion board.
Paper Handling First, ensure that you are using paper that meets Brother recommended paper specifications. See “What kind of paper can I use” in Chapter 1. Problem The printer does not load paper. Recommendation • If there is paper in the paper cassette, make sure it is straight. If the paper is curled, straighten it before printing. Sometimes it is helpful to remove the paper, turn the stack of paper over and place it back in the paper cassette.
CHAPTER 4 TROUBLESHOOTING PAPER JAMS and How to Clear Them When a paper jam occurs, an error message appears on the LCD. PRINTER JAM See to page 4-8 for information on “How to clear a printer jam”. Or DOCUMENT JAM See to page 4-11 for information on “How to clear a document jam”. Warning After you have just used the printer, some internal parts of the printer are extremely HOT. When you open the front or rear cover of the printer, never touch the shaded parts shown in the following diagram.
Clear the jammed paper. See the following description or you can view the paper jam instructional video on the CD-ROM. If the jammed paper has been removed completely using the following steps, you can close the paper cassette first, then close the front cover and the printer will resume printing automatically. If the printer still does not resume printing, please check that all the remaining jammed paper has been removed from the printer. Then try printing again.
CHAPTER 4 TROUBLESHOOTING ☛ 2. Pull any jammed paper up and out of the printer. Fig. 4-3 Pull the jammed paper up and out ☛ 3. Open the front cover. ☛ 4. Remove the drum unit assembly. Pull any jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use additional force. Instead, pull the edge of the jammed paper from the paper cassette. Fig.
! Caution To avoid damaging the printer by static electricity, do not touch the electrodes shown below. Fig. 4-5 Electrodes ☛ 5. Open the rear cover and pull the jammed paper out of the fuser unit. If you have to pull the paper towards the back of the printer, the fuser may get dirty with toner powder and may result in scattered toner on the next printed page or pages. Print a few copies of the test page until the toner stops scattering on the printed pages. Fig. 4-6 Pull the jammed paper ☛ 6.
CHAPTER 4 TROUBLESHOOTING How to clear a document jam ☛ 1. Open the control panel cover. Fig. 4-7 Open the cover ☛ 2. Pull any jammed paper up and out of the document feeder. Fig. 4-8 Open the cover ☛ 3. Close the control panel cover.
Others Problem The printer cannot print. “There was an error writing to BRPRT: (or BRLPT1:) for the printer.” error message appears on your PC. Recommendation • Check that the printer cable is not damaged or broken. • If you have an interface switching device, make sure the correct printer is selected. • Close the ‘Resource Manager’ and turn the printer power switch off and on again. For DOS users Problem Unable to print from application software.
CHAPTER 4 TROUBLESHOOTING Improving the Print Quality ! Caution If the “CHANGE DRUM SOON” message is on the LCD, you will clear a print quality problem by replacing the drum unit with a new one. The drum unit is at the end of it’s life.
Image default examples Ghost ABCDEFGH abcdefghijk ABCD abcde 01234 Toner specks Recommendation • Make sure you are using paper that meets the specifications. Rough surfaced paper, paper that has absorbed moisture or thick media can cause this problem. • Make sure that you selected the appropriate media type in the printer driver. See “What kind of paper can I use” in Chapter 1. • Try installing a new drum unit. See “How to replace the drum unit” in Chapter 3.
CHAPTER 4 TROUBLESHOOTING Image default examples Recommendation • If the problem is not solved after printing a few pages, the drum unit may have glue from label stock on the OPC drum surface. 94 mm Clean the drum unit as follows (3.7 in.) 94 mm (1) Place the printing samples in front of the drum (3.7 in.) unit, and find the exact position of the image defect. White Spots Printed pages have white spots in black text and graphics at intervals of 94 mm. Fig.
Image default examples ABCDEFGH abcdefghijk ABCD abcde 01234 Black Horizontal repetitive defects Toner scatters and stains the printed page. ABCDEFGH abcdefghijk ABCD abcde 01234 White horizontal stripes ABCDEFGH abcdefghijk ABCD abcde 01234 Recommendation • The drum unit may be damaged. Install a new drum unit. See "How to replace the drum unit" in Chapter 3. • Make sure you are using paper that meets specifications. See “What kind of paper can I use” in Chapter 1.
CHAPTER 4 TROUBLESHOOTING Image default examples ABCDEFGH abcdefghijk ABCD abcde 01234 Black Vertical lines Printed pages are stained with toner or have vertical stripes. . ABCDEFGH abcdefghijk ABCD abcde 01234 Recommendation • Clean the primary corona wire of the Drum unit. See "How to clean the printer interior and Drum unit" in Chapter 3. • Make sure that the primary corona wire cleaner is at the home position. Make sure the Toner cartridge is not empty. • The Drum unit may be damaged.
Image default examples FGH ABCDE hijk abcdefg ABCD abcde 01234 Page skew Curl or wave B DEFGH abc efghijk A CD bcde 1 34 Wrinkles or creases Recommendation • Make sure the paper or other media is loaded into the paper cassette correctly and that the guides are not too tight or too loose against the paper stack. • Set the paper guides correctly. Make sure that the tip of the paper guides fit into the slot correctly. See “How to load paper into the Paper cassette” in Chapter 1.
CHAPTER 4 TROUBLESHOOTING How to print correctly This section provides information on the following topics: problem with Copy problem with Scan Problem The printer prints unexpectedly or it prints garbage. Go to page 4-20 Go to page 4-21 Recommendation • Check that the printer cable is not too long. We recommend you use a parallel cable of less than 2 metres (6.6 feet) in length. • Check that the printer cable is not damaged or broken.
Problem My headers or footers appear when I view my document on screen but do not show up when I print them. Recommendation • Most laser printers have a restricted area that cannot be printed on. Usually this is the first two lines and last two lines of text cannot print (leaving 62 printable lines). Adjust the top and bottom margins in your document to allow for this. Copy Problem The printer copies, but nothing is printed on the copy.
CHAPTER 4 TROUBLESHOOTING Scan Problem The printer cannot scan. The Scan to Email and Scan to File button do not work. Recommendation Check the following: • The printer is connected directly to the computer. • The computer can work in bi-directional mode. • The Scanner driver is correctly selected in your application. • A recommended interface cable is being used.
APPENDIX APPENDIX Printer Technical Specifications Printing Print Method Electrophotography by semiconductor laser beam scanning Laser Wavelengh: Output: Resolution 600 dpi Print Quality Normal print mode Economy print mode (25% and 50% toner saving) Print Speed Up to 12 pages/minute 780 nm 5mW max. (when loading A4 or letter-size paper from the paper tray) NOTE: Maximum print speed is obtained by printing multiple copies of the same page.
Print Media Toner cartridge: Life Expectancy: 3,000 pages/standard capacity toner cartridge 6,000 pages/high capacity toner cartridge (When printing A4 or letter-size paper at 5% print coverage) NOTE: Toner life expectancy will vary depending on the type of average print job printed.
APPENDIX Scanning Resolution 600 x 600 dpi interpolated with 256 levels of gray Software • • • TWAIN driver (for Windows and Macintosh users) For USA and Canada: PaperPort for Brother Software For other Countries:Wordcraft UnimessageTM Pro Viewer Emulation • • Brother Printing Solution for Windows HP LaserJet 5P (PCL5e) Printer Driver • Windows® 3.1/3.11, Windows® 95/98 and Windows NT® 4.0 driver, supporting Brother Native Compression mode and bidirectional capability Windows® 3.1/3.
Electrical and Mechanical Power Source U.S.A. and Canada: AC 110 to 120 V, 50/60 Hz Europe and Australia: AC 220 to 240 V, 50/60 Hz Power Consumption Printing (average): Stand-by: Sleep: 340 W or less 80 W or less 10W or less Noise Printing: Sleep: 50 dBA or less 27 dBA or less Temperature Operating: Storage: 10 to 32.5°C (50 to 90.
APPENDIX Parallel Interface Specifications ✒ Note To ensure best quality performance use an IEEE 1284 compliant parallel cable between the printer and your computer. Only IEEE 1284 cables support all of the advanced printing capabilities, like bi-directional communication. These cables will be clearly marked with “IEEE-1284”. We recommend to use a parallel cable that is 2.0 meters (6.6 feet) or less.
✒ Note To use bi-directional communication, an interface cable which has the pin connections as above must be used. Pin 1 18 2 19 3 Pin 1 19 2 20 3 21 4 22 5 23 6 24 7 25 8 26 9 27 10 28 11 29 12 17 13 15 14 30 31 33 32 34 36 35 18 16 4 20 5 6 21 7 8 22 9 10 24 11 23 12 13 14 25 16 15 17 Shield Shield Fig.
APPENDIX Universal Serial Bus (USB) Interface Interface Connector 2 1 4 3 Fig. A-2 USB interface connector Pin Assignment Pin No.
Resident Fonts The following bitmapped fonts are resident in this printer. Bitmapped Fonts This printer has the following bitmapped fonts. They can be used in the HP LaserJet 5P mode. They have the following characteristics. • • • Letter Gothic 16.
APPENDIX OCR Symbol Sets When the OCR-A or OCR-B font is selected, the corresponding symbol set is always used.
A-10
APPENDIX The following table shows characters available only in the corresponding character set. The numbers at the top of the table are code values with which characters are to be replaced in the Roman 8 character set. For other characters, see the Roman 8 character set.
The following table shows characters available only in the corresponding character set. The numbers at the top of the table are code values with which characters are to be replaced in the US ASCII character set. For other characters, see the US ASCII character set.
APPENDIX Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Apple, the Apple Logo, and Macintosh are trademarks, registered in the United States and other countries, and TrueType is a trademark of Apple Computer, Inc. Hewlett Packard is a registered trademark and HP LaserJet 6P, 6L, 5P, 5L, 4, 4L 4P, III, IIIP, II, and IIP are trademarks of Hewlett-Packard Company. IBM, IBM PC, and Proprinter are registered trademarks of International Business Machines Corporation.
APPENDIX REGULATIONS Federal Communications Commission(FCC) Declaration of Conformity (For USA Only) Responsible Party : Brother International Corporation 100 Somerset Corporate Boulevard Bridgewater, NJ 08807-0911, USA TEL : (908) 704-1700 declares, that the products Product Name : Brother Laser Printer HL-1240, HL-1250, MFC-P2500 Model Numbers : HL-12, P2500 Product Options : ALL complies with Part 15 of the FCC Rules.
Important A shielded interface cable should be used in order to ensure compliance with the limits for a Class B digital device. Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user’s authority to operate the equipment. Industry Canada Compliance Statement (For Canada Only) This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
APPENDIX Laser Safety (For 110–120 V Model Only) This printer is certified as a Class I laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. This means that the printer does not produce hazardous laser radiation.
Declaration of Conformity (For Europe) We, Brother Industries, Ltd., 15-1, Naeshiro-cho, Mizuho-ku, Nagoya 467-8561, Japan declare that this product is in conformity with the following normative documents. Safety: EMC: EN 60950 EN 60825 EN 55022 Class B EN 55024 EN 61000-3-2 EN 61000-3-3 following the provisions of the Low Voltage Directive 73/23/EEC and the Electromagnetic Compatibility Directive 89/336/EEC (as amended by 91/263/EEC and 92/31/EEC). Issued by: Brother Industries, Ltd.
APPENDIX Caution Use of controls, adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. The following caution label is attached on the scanner unit. CAUTION ADVARSEL VARNING VARO! INVISIBLE LASER RADIATION WHEN OPEN AND INTERLOCK DEFEATED. AVOID DIRECT EXPOSURE TO BEAM. CLASS 3B LASER PRODUCT. ADVARSEL ATTENTION VORSICHT USYNLIG LASERSTRÅLING.UNNGÅ DIREKTE KONTAKT MED LASERENHETEN NÅR TOPPDEKSELET ER ÅPENT. KLASSE 3B LASERPRODUKT.
IMPORTANT - For Your Safety To ensure safe operation the three-pin electrical plug supplied must be inserted only into a standard three-pin power point which is properly grounded through normal household wiring. Extension cords used with the equipment must be three-pin plug type and correctly wired to provide proper grounding. Incorrectly wired extension cords may cause personal injury and equipment damage.
APPENDIX IMPORTANT - Wiring Information (For U.K. only) If the power cord supplied with this printer is not suitable for your electrical outlet, remove the plug from the mains cord and fit an appropriate three pin plug. If the replacement plug is intended to take a fuse then fit a fuse with the same rating as the original. If a moulded plug is severed from the power cord then it should be destroyed because a plug with cut wires is dangerous if plugged into a live socket outlet.
The wire which is coloured blue must be connected to the terminal which is marked with the letter “N” or coloured black or blue. The wire which is coloured brown must be connected to the terminal which is marked with the letter “L” or coloured red or brown. The outer sheath of the cord must be secured inside the plug. The coloured wires should not hang out of the plug.
INDEX INDEX -A- -P- Alarm LED.................................................... 1-49 automatic document feeder .............................. 1-2 paper capacity .......................................1-12, 1-18 paper cassette .................................................1-19 paper guides ...................................................1-19 paper recommended .......................................1-12 paper size .......................................................1-10 paper type..............
