How to Guide
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LIMITED WARRANTY
SHARKBITE
®
AND CASH ACME
®
PRODUCTS
WHAT DOES THIS WARRANTY COVER?
Subject to conditions outlined in this statement, RWC (in the USA, Reliance Worldwide
Corporation and in Canada, Reliance Worldwide Corporation (Canada) Inc.) warrants to
owners of real property in the United States and Canada that SharkBite and Cash Acme
products, when used and installed in accordance with the requirements set forth, shall be
free from defects in material and workmanship for the applicable Warranty Period. This
Limited Warranty is in effect for installations made after January 1, 2016 and is applicable
to products installed in the country in which they were purchased.
Proof of purchase is required to validate the Warranty Period. If proof of purchase is not
available, the Warranty Period commencement shall default to the date of manufacture
for each product. If the product suspected of a defect does not have a clear date of
manufacture on it, a proof of purchase will be required.
WHAT ARE THE CONDITIONS OF THIS WARRANTY?
1. All products must be installed in accordance with all then applicable codes, good
plumbing practice, in accordance with any local, state, provincial or federal requirements,
and installed in a potable water or radiant heating application unless a non-potable
water service is specifically allowed for in the pertinent product literature.
2. The installer must use construction techniques compliant with then applicable
codes to install the product and use the product within the design parameters specified in
any installation guidelines and technical notes for the applicable system. This shall
include field pressure testing prior to concealing with concrete or by other means and
wrapping any brass fitting when buried. Failure to install RWC products according to
manufacturer’s installation instruction will void all applicable warranties and may result
in severe water damage.
3. Products must at all times be used in a manner consistent with their intended use
and be used in installations and environments acceptable to their material and design
specifications, including not being installed in a system that may operate at
temperatures or at pressures that exceed the approved ratings which can be found on the
product, packaging or installation instructions.
4. Additional product specific conditions of this Limited Warranty and the Warranty
Period are documented in the section entitled “HOW LONG DOES THE LIMITED
WARRANTY COVERAGE LAST AND WHAT OTHER SPECIFIC CONDITIONS EXIST FOR EACH
PRODUCT?”. A condition for SharkBite Connection Systems is that the product must be
installed by a licensed professional plumbing contractor.
5. Without limiting the foregoing, this Limited Warranty does not apply and you do
not have a right of reimbursement if the product failure or resulting damage is caused by:
(a) evidence of tampering, mishandling, neglect, abuse, accidental damage, freeze
damage (it is expressly understood that failure as a result of any freezing fluids within
the pipes does not constitute a defect in material or workmanship and shall not be
covered by this warranty) or unauthorized modifications or repairs that cause damage to
warranted products; (b) exposure to harmful, unauthorized, or unanticipated chemicals
or substances or corrosive water conditions; (c) exposure to ultraviolet light; (d) faulty
installation including failure to follow proper burial instructions; (e) damage from
abnormal operating conditions including exposure pressures and temperatures beyond
the specified operating range; (f) failure to properly test and pass common testing
methods (including pressure testing) after the installation and before the product or
system is put in service; (g) components not manufactured or sold by RWC; or (h) acts of
nature such as earthquakes, fire, flood or lightning.
6. Although RWC provides a plumbing system to facilitate a complete installation,
other manufacturers pipe and/or fittings may be installed in any given installation
provided manufacturing of the pipe and/or fittings demonstrates compliance with the
applicable ASTM/CSA standards, and the product has been certified by a recognized third-
party testing agency. The RWC product in the given installation will continue to be covered
under this Limited Warranty although limits on Warranty Period may apply. RWC will be
responsible only for proven defects in material or workmanship in RWC products.
Problems in products manufactured by another company should be reported to that
manufacturer.
HOW DO YOU GET SERVICE?
In order to be eligible for service under this Limited Warranty you must return the
defective product to RWC for inspection and testing within thirty (30) days after
detection of alleged failure or defect occurring within applicable Warranty Period (with
shipping charges prepaid) to the original place of purchase. If the alleged defect involves a
connection or joint with a RWC product, the fitting must be returned with a section of the
pipe still inserted. You must include the model number of the product (if available), the
original date of purchase, proof of purchase and the nature of the alleged product failure
or defect. Products returned without shipping charges prepaid will be refused. For
questions or inquiries, in the U.S. call 1(877)700-4242 and in Canada 1(888)820-0120.
WHAT WILL RWC DO?
If, after inspection, we find that a product covered by this Limited Warranty has failed
due to a defect in material or workmanship during the specified Warranty Period, we
will repair or replace, at our sole option, free of charge, the defective product during
normal working hours and through a place of business as determined by RWC.
Notwithstanding anything to the contrary in this Limited Warranty, if RWC
determines that any damages to the real property in which a defective product was
installed were the direct result of a leak or failure caused by a defect in material or
workmanship in any RWC product covered by this Limited Warranty and occurring
within the first ten years after date of purchase or during the applicable Warranty
Period, whichever is shorter, and if reasonable steps were taken to promptly limit or
stop the effects of such leak or failure as soon as it was discovered, then RWC will
reimburse the property owner for the reasonable costs of repairing or replacing such
damaged real property to include flooring, drywall and painting and other real
property damaged by the leak directly caused by the allegedly defective RWC product.
Except as specified above or otherwise specifically authorized in writing by RWC, RWC
shall not pay for any costs or expenses for transportation, relocation, labor, repairs or
any other work associated with removing and/or returning failed or defective
products or installing replacement products.
This shall constitute the sole and exclusive remedy for any defective product.
WHAT DOES THIS LIMITED WARRANTY NOT COVER?
RWC shall not be responsible for any other incidental, indirect, contingent, special or
consequential damages, including without limitation, economic loss, lost profits or
the cost of repairing or replacing other property which is damaged if these warranted
products do not work properly, other costs resulting from labor charges, delays,
vandalism, negligence, fouling caused by foreign material, damage from adverse
water conditions, adverse chemical environments, or any other circumstances over