Operation Manual
13
www.sharkclean.eu
PROBLEM POSSIBLE REASONS AND SUGGESTED SOLUTION
The unit will not operate or the
LED lights are flashing
Batteries need to be recharged.
Batteries are dead and need to be replaced.
There is no power in the electrical outlet supplying the charging adapter.
Try to charge using a different outlet.
Ensure the wire terminal connectors on the battery pack are securely
attached.
If the unit still doesn’t work, call Customer Service at 0800 862 0453.
The unit will not pick up Empty the No Touch Dust Cup.
Recharge the battery.
Dust is escaping from the unit Empty the No Touch Dust Cup.
Ensure that the No Touch Dust Cup is properly in place.
The rotating brush will not pick up Check for and remove any excessive material on the brush roll or in the
bottom of the unit.
Empty the No Touch Dust Cup.
The unit will not charge Press the power button once to turn the unit “OFF”.
There is no power in the electrical outlet supplying the charging adapter.
Try to charge using a different outlet.
Ensure the wire terminal connectors on the battery pack are securely
attached.
Charging adapter may not be working. Call Customer Service at
0800 862 0453.
Batteries are dead and need to be replaced.
The No Touch Dust Cup will not fit
back into the unit
Clear away any build up or blockage of dirt or dust that may have accumu-
lated inside the housing.
TROUBLESHOOTING GUIDE
REPLACEMENT PARTS
A XBTV3900 Battery Pack
B CHV3900BS AC Adapter
To order any of the above replacement parts, go to www.sharkclean.eu or call 0800 862 0453.
ORDERING REPLACEMENT PARTS