Operation Manual

12
TOLL FREE: 1 -8 00-79 8-7398
Troubleshooting Guide
PROBLEM POSSIBLE REASONS & SOLUTIONS
The Pro Steam
Pocket
®
Mop will not
turn-on.
Your Steam Mop should be securely plugged into an electrical
outlet only.
Check your fuse or breaker.
If your unit still does not work, call Customer Care at 1-800-798-7398.
The unit will not make
steam.
Is there water in the water tank? If not, add water to your Steam
Mop following instructions on page 4.
If the unit still doesn’t make steam, follow the decalcification
instructions on page 11.
Cannot select steam
setting/flashing blue
light remains on.
If you have already plugged in your unit, unplug and try a different
outlet. This may reset the standby mode.
Add water to the tank and press the ON/Standby button to select
a steam setting.
If your unit still does not work, call Customer Care at 1-800-798-7398.
The Pro Steam
Pocket
®
Mop leaves
water on the floor.
Check to see if your cleaning pad is soaked through. We
recommend you unplug the Steam Mop and change the cleaning
pad.
Make sure the cleaning pad is attached correctly.
The Pro Steam
Pocket
®
Mop left a
white spot on the
floor.
Do not leave your Steam Mop on the floor with a damp or wet
cleaning pad.
If you’re using tap water we recommend switching to distilled
water.
Make sure the cap is securely on the water tank.
There is a square
block in my water
tank.
Shark
®
provides in-tank water treatment media to help reduce
scale build-up caused by hard water. The square you are seeing
is the water treatment packet that will help minimize the build-
up and calcification to extend the life of your mop. Shark
®
recommends you use distilled water to prevent hard water scaling
to ensure the longevity and durability of your mop.
Floors are cloudy,
streaky or spotty
after steaming.
The cleaning pad might be dirty. Flip or change the cleaning pad.
If you washed the cleaning pad with powder detergent, then it
may be damaged and require replacement. Replacement pads are
available at www.sharkclean.com.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do, you might want to switch to
distilled water.
This might be leftover from past cleaners used on the floor
surface. Use the Steam Mop a few more times and see if the
leftover cloudiness is removed. If this does not work, we suggest
rinsing the floor with water, letting it dry, and then steam mopping
again with a clean pad. One or more rinses generally removes the
residue. A more stubborn case may require you to rinse the floor
with a mix of one part vinegar and two parts water.
The Pro Steam
Pocket
®
Mop is hard
to push.
Make sure the cleaning pad is attached correctly.
Check to see if the cleaning pad is excessively dirty. If so, replace
the cleaning pad.
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