Specifications
11
www.sharkclean.com
Troubleshooting Guide
PROBLEM POSSIBLE REASONS & SOLUTIONS
The Steam Pocket
®
Mop will not turn on.
Your Steam Pocket
®
Mop should be securely plugged into a
120V AC electrical outlet only.
Check your fuse or breaker.
If your unit still doesn’t work, give us a call 1-800-798-7398.
Steam Pocket
®
Mop will
not make steam.
Prime the pump, see page 6 for more information.
Is there water in the water tank? If not, add water to your Steam
Mop following instructions on page 4.
If the unit still does not make steam, follow the decalcification
instructions on page 9.
Steam Pocket
®
M o p
leaves water on the
floor.
Check to see if your micro-fiber Steam Pocket
®
is too wet. We
recommend you unplug the Steam Pocket
®
Mop and change the
micro-fiber Steam Pocket
®
.
Make sure the steam pocket is attached correctly.
Steam Pocket
®
Mop is
hard to push.
Make sure the steam pocket is attached correctly.
Check to see if your pocket is excessively dirty.
Try increasing the height of the pole for better leverage.
Steam Pocket
®
Mop
leaves water on the
floor.
Do not leave your Steam Mop on the floor with a damp or wet
cleaning pad.
If you’re using tap water we recommend switching to distilled
water.
Make sure the cap is securely on the water tank.
Floors are cloudy,
streaky or spotty
after steaming.
The micro-fiber cleaning pad might be dirty. Flip or change the
cleaning pad
.
If you washed the cleaning pad with powder detergent,
then it
may be damaged and require replacement
. Replacement pads
are available at www.sharkclean.com.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do, you might want to switch to
distilled water.
This might be leftover from past cleaners used on the floor
surface. Use the Steam Mop a few more times and see if the
leftover cloudiness is removed. If this does not work, we suggest
rinsing the floor with water, letting it dry, and then steam
mopping again with a clean pad. One or more rinses generally
removes the residue. A more stubborn case may require you to
rinse the floor with a mix of one part vinegar and two parts water.
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