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User's Guide

ManualsBrandsShape Robotics ManualsRoboticsActive robotic 2 DOF robotic module for education
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Chapter 4: Troubleshooting
Dongle not found
Symptoms: The Dongle is not detected by the computer/software. The issue can be
confirmed by inspecting the status window in the PC software.
Possible issues and suggested solutions:
● Dongle is frozen - plug out and back in the Dongle from the USB port.
● Port is frozen - restart the computer
● Operating system is not supported - check list of supported OS.
● Driver not installed (Windows 7 & 8) - install driver and inspect Device Manager to
verify. See Install Dongle Driver in Chapter 2.
● USB Cable broken - replace cable
● Dongle broken - contact Shape Robotics