User's Manual

5 FAQ
5.1 Hardware Terminal Offline
Three necessary conditions make hardware terminals connected to server are as follows:
1, Hardware terminals network, server and configuration should be correct, please refer to “User Manual for
iDS6 Software Running on Hardware terminal” to check hardware terminal configuration;
2, The network connectivity of the hardware terminals to the server should be normal, please check if
network connectivity of the hardware terminal and server has problem via ping IP address;
3, Make sure all the services of the server can be started normally, and the server website port and control
port are not blocked, ports can be checked by telnet.
Example of checking if network connectivity of the hardware terminal and server has problem via ping IP address
(assumed hardware terminal IP address is 192.168.1.4, can run the ping operation in the server) as following
picture pic 4.4:
Pic 4.4
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